Arindam Biswas Email & Phone Number

Mumbai

Overview:• At Mother Dairy, I ensure the daily and timely supply of safe, compliant quality products, including milk and cultured value-added products.• I oversee the implementation and sustenance of various quality standards such as FSSC v6.0 and NDDB's "Quality Mark."• My responsibilities extend to handling consumer complaints, maintaining regulatory compliance, and liaising with regulatory authorities.Key Achievements:• In my role, I lead cross-functional teams to achieve and maintain multiple quality standards like FSSC V6.0, ISO 14001, ISO 45001, and the Quality Mark by NDDB.• I introduced the 5S standard and mentored a team that won Gold Medals twice in the "Best Quality Circle" category in QCFI competitions in the Western Region in 2022 and 2023.• I spearheaded a project to improve the shelf life and consumer experience of temperature-sensitive cultured products, rolling out an education initiative for distributors and stockists in the Mumbai metro area.• To address persistent quality issues, I utilized my knowledge of microbial culture science to solve prolonged incubation problems in yogurt, resulting in significant utility cost savings.• I implemented cost-saving projects without compromising product quality, such as reducing hot water usage in CIP and operational costs for high-fat consumer milk.• My role at Mother Dairy is marked by a proactive approach to maintaining high standards and continuous improvement, ensuring both product quality and operational efficiency.

Mumbai Area, India

Overview: In my role at Johnson & Johnson, I managed the quality management system using digital processes such as Symphony, Tru, and Learning Management System. I ensured regulatory compliance for products imported to India and those exported to Sri Lanka and Bangladesh. Additionally, I led the consumer complaint escalation process and maintained a robust training program for the Sales and Marketing organization.Key Achievements:• Ensured the successful launch and compliance of new consumer products in India and neighboring countries.• Collaborated with the Global Brand Protection team to assess and seize counterfeit products.• Led a project to redesign the consumer complaint handling process in India, aligning it with the new Consumer Protection Act 2019.End-to-end system management and ensuring regulatory compliance of products exported to Sri Lanka and Bangladesh:• Coordinated with overseas distributors to ensure the successful launch and compliance of new consumer products in distributor-based markets (Sri Lanka, Bangladesh, Nepal, Bhutan, and Maldives). Fulfilled all applicable regulatory requirements of the country and Johnson & Johnson's standards.• Steering a project in collaboration with the Global Complaint Handling Group to re-develop the consumer complaint handling process in India, aligning it with the new Consumer Protection Act 2019.• Led escalations/consumer complaint processes for the India business, ensuring quality service from the Call Center through Call Center Management initiatives and conducting annual Business Continuity Processes (BCP) for Call Center operations.• Worked in coordination with the Global Brand Protection team to assess counterfeit products and support the detection and seizure of counterfeit trade of Johnson & Johnson products in India and Bangladesh.• Studied complaint trends and identified leads for counterfeit products by analyzing feeds from social media monitoring.

Pune Area, India

Overview: At Vetmaya Healthcare, I controlled and monitored quality, capacity expansion, and continuous improvements in safety, quality, yield, reliability, and cost. I coordinated with milk producers to reduce aflatoxin contamination and influenced milk composition through strategic feed planning.Key Achievements:• Increased operational readiness and eradicated antibiotic presence in the milk supply chain.• Developed and monitored healthcare service processes at the field level and contributed to the design of a service software program.

Pune Area, India

Overview: I led the development of site laboratory strategies, aligned India’s laboratory strategy with the Asia Pacific region, and developed raw material suppliers. I implemented quality systems in distribution, conducted audits, and handled consumer complaints effectively.Key Achievements:• Developed and deployed a Quality in Distribution Strategy across India's supply chain.• Implemented an effective consumer complaint handling process and recall strategy for the chocolate business.• Established a product destruction protocol and market return handling process for the chocolate business.• Headed the development of site laboratory strategy encompassing microbiology, chemical, and sensory labs for Mars' India chocolate business.• Structured the organizational framework for Quality & Food Safety functions to ensure compliance and operational excellence.• Aligned India Laboratory Strategy with the Asia-Pacific Regional laboratory in Beijing, fostering collaboration and standardization across regions.• Developed and deployed Quality in Distribution Strategy across PAN India supply chain, introducing Distributor Quality Check Module and Audit Mechanism to uphold product integrity and regulatory compliance.• Implemented Mars' global quality policies tailored for the India business context, ensuring alignment with international standards and local regulatory requirements.• Led the implementation of an effective consumer complaint handling process, enhancing customer satisfaction and brand reputation in the competitive Indian market.• Conducted comprehensive training programs for sales teams on quality processes, product recalls, and market return handling protocols, ensuring swift and effective responses to consumer needs.

Overview: At ITC Foods, I led planning and implementation for adherence to defined quality standards for products, processes, and systems, focusing on quality improvement across six manufacturing entities for snacks and noodles.

Gwalior Area, India

Overview: I managed quality functions at Kraft-Cadbury’s own plant and two co-manufacturing units, implementing Kraft Quality policies and developing a "Food Defense" Plan. I guided the Food Safety Team and executed projects to improve the quality of incoming milk and the overall quality management system.Key Achievements:• Achieved FSSC 22000 certification, making it the second site accredited.• Led the Behavior Based Leadership (BBL) project, cascading it down to the operator level.• Improved milk quality at Cadbury Factory Induri, Pune, through risk assessment and technical feedback on test techniques.• Aligned new manufacturing sites with Kraft's global Quality policy, ensuring adherence to stringent quality standards and regulatory requirements.• Contributed to strategic business development goals by spearheading the start-up of a new co-manufacturer for Halls (Cough drop), from design to implementation phases.• Implemented Kraft Quality Policies at New Co-Manufacturer Site:o Strategic Leadership: Led the design, development, and implementation of Kraft Quality Policies at a new co-manufacturer site for Halls, ensuring compliance with global standards.o Audit Preparation: Successfully prepared the site for Kraft's Global Quality Audit within 1.5 months, a critical and challenging task that was vital to prevent financial losses.o Operational Excellence: Achieved qualification in Kraft's Global Audit, allowing for commercial negotiations to proceed without delays, demonstrating technical prowess and effective coordination.o Company Growth: Contributed to company growth by ensuring the new site met stringent quality standards, facilitating smooth operations from inception and preventing potential financial setbacks.

Overview: I monitored operations at three co-packer locations, developed infrastructure according to GMP and Food Safety, and led process quality of incoming milk and retail packaging for Complan and Glucon D brands.Key Achievements:• Collaborated on the development and commercial run of Glucon-D Froot Energy.• Reduced losses by applying appropriate salvage methods for products and packaging materials.• Established GMP, manufacturing standardization, and quality protocols at new co-packer locations.

Overview: I designed and implemented quality standard systems and audit plans for C&F agents across India.

Overview: I designed and implemented QMS and ICP for UHT Milk Reception and Quality System in association with Nestle India Ltd., and conducted internal audits for food safety and HACCP.Key Achievements:• Implemented ISO 9001:2000 & HACCP in respective sections.• Played a key role as a member of the Internal Auditor Group.

Overview: I began my career managing technical aspects and implementing quality control measures at Kwality Dairy.

Master'S Degree, Dairy Technology, A

B.Sc., Dairy Technology