Arindam Biswas Email and Phone Number
As a seasoned Quality & Food Safety Professional with over two decades of experience in the FMCG sector, I have consistently driven consumer delight, regulatory compliance, and cost reduction through innovative strategies and meticulous quality management processes. Value Proposition: My expertise lies in developing and implementing comprehensive quality and food safety management systems for future. With a strategic approach to quality operations and strategy formation, I excel in managing front-end business processes, distributor management, and change control in marketing functions. My international exposure and proficiency in partnership with Global Brand Protection have enabled me to address and mitigate risks associated with counterfeit products effectively.Key Achievements:• Successfully represented a case study on “Quality Circle Movement in Cadbury Plants in India” at the Kraft Quality Conference for CEEMA (Europe, Middle East, Africa) region in Dubai.• Implemented quality systems in warehousing and distribution, developed Standard Operating Procedures (SOPs) & conducted comprehensive audits for business units, including GFSI, Kraft Global, and ISO audits.• Led the creation of strategies for new product launches, working with R&D on development, trials, technology transfers & qualifications. This resulted in the successful launch of healthcare products in SAARC countries.• Dynamically oversaw audit processes for factory operations, focusing on plant hygiene, microbiology, internal audits, QMS & co-pack system implementation. This ensured stringent compliance & drove operational excellence. • Recognized for leading initiatives that improved shelf life and consumer experience of temperature-sensitive cultured products, reducing utility costs through innovative microbial culture science applications.• Awarded the INSPIRE Award from International Consumer Health Quality for exemplary contributions as an Ambassador of Health & Wellness for the Asia Pacific Region.International Exposure:• Training in global filled bar technology at the technology center in Veghel, Netherlands.• Participated in R&D capability workshops & Asia Pacific Regional Laboratory Strategy sessions in Beijing & Shanghai.I am passionate about leveraging my skills & experience to drive business growth, optimize customer experiences & lead high-performing teams towards achieving strategic goals. Connect with me to explore how we can create value together & transform quality & food safety management in the FMCG industry. 📧Do reach me out at: hilarystep@gmail.com
Mother Dairy Fruit & Vegetable Pvt. Ltd.
View- Website:
- motherdairy.com
- Employees:
- 3226
-
Quality ManagerMother Dairy Fruit & Vegetable Pvt. Ltd. Sep 2021 - PresentMumbaiOverview:• At Mother Dairy, I ensure the daily and timely supply of safe, compliant quality products, including milk and cultured value-added products.• I oversee the implementation and sustenance of various quality standards such as FSSC v6.0 and NDDB's "Quality Mark."• My responsibilities extend to handling consumer complaints, maintaining regulatory compliance, and liaising with regulatory authorities.Key Achievements:• In my role, I lead cross-functional teams to achieve and maintain multiple quality standards like FSSC V6.0, ISO 14001, ISO 45001, and the Quality Mark by NDDB.• I introduced the 5S standard and mentored a team that won Gold Medals twice in the "Best Quality Circle" category in QCFI competitions in the Western Region in 2022 and 2023.• I spearheaded a project to improve the shelf life and consumer experience of temperature-sensitive cultured products, rolling out an education initiative for distributors and stockists in the Mumbai metro area.• To address persistent quality issues, I utilized my knowledge of microbial culture science to solve prolonged incubation problems in yogurt, resulting in significant utility cost savings.• I implemented cost-saving projects without compromising product quality, such as reducing hot water usage in CIP and operational costs for high-fat consumer milk.• My role at Mother Dairy is marked by a proactive approach to maintaining high standards and continuous improvement, ensuring both product quality and operational efficiency.
-
Assistant ManagerJohnson & Johnson Jun 2018 - Mar 2021Mumbai Area, IndiaOverview: In my role at Johnson & Johnson, I managed the quality management system using digital processes such as Symphony, Tru, and Learning Management System. I ensured regulatory compliance for products imported to India and those exported to Sri Lanka and Bangladesh. Additionally, I led the consumer complaint escalation process and maintained a robust training program for the Sales and Marketing organization.Key Achievements:• Ensured the successful launch and compliance of new consumer products in India and neighboring countries.• Collaborated with the Global Brand Protection team to assess and seize counterfeit products.• Led a project to redesign the consumer complaint handling process in India, aligning it with the new Consumer Protection Act 2019.End-to-end system management and ensuring regulatory compliance of products exported to Sri Lanka and Bangladesh:• Coordinated with overseas distributors to ensure the successful launch and compliance of new consumer products in distributor-based markets (Sri Lanka, Bangladesh, Nepal, Bhutan, and Maldives). Fulfilled all applicable regulatory requirements of the country and Johnson & Johnson's standards.• Steering a project in collaboration with the Global Complaint Handling Group to re-develop the consumer complaint handling process in India, aligning it with the new Consumer Protection Act 2019.• Led escalations/consumer complaint processes for the India business, ensuring quality service from the Call Center through Call Center Management initiatives and conducting annual Business Continuity Processes (BCP) for Call Center operations.• Worked in coordination with the Global Brand Protection team to assess counterfeit products and support the detection and seizure of counterfeit trade of Johnson & Johnson products in India and Bangladesh.• Studied complaint trends and identified leads for counterfeit products by analyzing feeds from social media monitoring. -
Quality ManagerVetmaya Healthcare Pvt. Ltd. Jan 2016 - May 2018Pune Area, IndiaOverview: At Vetmaya Healthcare, I controlled and monitored quality, capacity expansion, and continuous improvements in safety, quality, yield, reliability, and cost. I coordinated with milk producers to reduce aflatoxin contamination and influenced milk composition through strategic feed planning.Key Achievements:• Increased operational readiness and eradicated antibiotic presence in the milk supply chain.• Developed and monitored healthcare service processes at the field level and contributed to the design of a service software program. -
Manager Quality & Food SafetyMars International India Nov 2013 - Dec 2015Pune Area, IndiaOverview: I led the development of site laboratory strategies, aligned India’s laboratory strategy with the Asia Pacific region, and developed raw material suppliers. I implemented quality systems in distribution, conducted audits, and handled consumer complaints effectively.Key Achievements:• Developed and deployed a Quality in Distribution Strategy across India's supply chain.• Implemented an effective consumer complaint handling process and recall strategy for the chocolate business.• Established a product destruction protocol and market return handling process for the chocolate business.• Headed the development of site laboratory strategy encompassing microbiology, chemical, and sensory labs for Mars' India chocolate business.• Structured the organizational framework for Quality & Food Safety functions to ensure compliance and operational excellence.• Aligned India Laboratory Strategy with the Asia-Pacific Regional laboratory in Beijing, fostering collaboration and standardization across regions.• Developed and deployed Quality in Distribution Strategy across PAN India supply chain, introducing Distributor Quality Check Module and Audit Mechanism to uphold product integrity and regulatory compliance.• Implemented Mars' global quality policies tailored for the India business context, ensuring alignment with international standards and local regulatory requirements.• Led the implementation of an effective consumer complaint handling process, enhancing customer satisfaction and brand reputation in the competitive Indian market.• Conducted comprehensive training programs for sales teams on quality processes, product recalls, and market return handling protocols, ensuring swift and effective responses to consumer needs.
-
Manager QualityItc Foods Limited May 2013 - Nov 2013Overview: At ITC Foods, I led planning and implementation for adherence to defined quality standards for products, processes, and systems, focusing on quality improvement across six manufacturing entities for snacks and noodles. -
Manager Quality & Food SafetyCadbury India Limited Jun 2009 - Mar 2013Gwalior Area, IndiaOverview: I managed quality functions at Kraft-Cadbury’s own plant and two co-manufacturing units, implementing Kraft Quality policies and developing a "Food Defense" Plan. I guided the Food Safety Team and executed projects to improve the quality of incoming milk and the overall quality management system.Key Achievements:• Achieved FSSC 22000 certification, making it the second site accredited.• Led the Behavior Based Leadership (BBL) project, cascading it down to the operator level.• Improved milk quality at Cadbury Factory Induri, Pune, through risk assessment and technical feedback on test techniques.• Aligned new manufacturing sites with Kraft's global Quality policy, ensuring adherence to stringent quality standards and regulatory requirements.• Contributed to strategic business development goals by spearheading the start-up of a new co-manufacturer for Halls (Cough drop), from design to implementation phases.• Implemented Kraft Quality Policies at New Co-Manufacturer Site:o Strategic Leadership: Led the design, development, and implementation of Kraft Quality Policies at a new co-manufacturer site for Halls, ensuring compliance with global standards.o Audit Preparation: Successfully prepared the site for Kraft's Global Quality Audit within 1.5 months, a critical and challenging task that was vital to prevent financial losses.o Operational Excellence: Achieved qualification in Kraft's Global Audit, allowing for commercial negotiations to proceed without delays, demonstrating technical prowess and effective coordination.o Company Growth: Contributed to company growth by ensuring the new site met stringent quality standards, facilitating smooth operations from inception and preventing potential financial setbacks.
-
Assistant ManagerHeinz India Private Limited Sep 2006 - Jun 2009Overview: I monitored operations at three co-packer locations, developed infrastructure according to GMP and Food Safety, and led process quality of incoming milk and retail packaging for Complan and Glucon D brands.Key Achievements:• Collaborated on the development and commercial run of Glucon-D Froot Energy.• Reduced losses by applying appropriate salvage methods for products and packaging materials.• Established GMP, manufacturing standardization, and quality protocols at new co-packer locations.
-
Assistant ManagerKemin Nutritional Technologies India Pvt. Ltd. Sep 2005 - Sep 2006Overview: I designed and implemented quality standard systems and audit plans for C&F agents across India. -
Senior OfficerDynamix Dairy Industries Limited. Mar 2000 - Sep 2005Overview: I designed and implemented QMS and ICP for UHT Milk Reception and Quality System in association with Nestle India Ltd., and conducted internal audits for food safety and HACCP.Key Achievements:• Implemented ISO 9001:2000 & HACCP in respective sections.• Played a key role as a member of the Internal Auditor Group. -
Technical OfficerKwality Dairy India Limited Nov 1997 - Mar 2000Overview: I began my career managing technical aspects and implementing quality control measures at Kwality Dairy.
Arindam Biswas Education Details
-
W.B. University Of Animal & Fishery SciencesA -
Dairy Technology
Frequently Asked Questions about Arindam Biswas
What company does Arindam Biswas work for?
Arindam Biswas works for Mother Dairy Fruit & Vegetable Pvt. Ltd.
What is Arindam Biswas's role at the current company?
Arindam Biswas's current role is Quality & Food Safety Leader | FMCG Expert | Driving Innovation, Compliance, and Consumer Delight |Strategist for End to End Supply Chain Vertical, Cost Reduction | Award-Winning Strategist..
What schools did Arindam Biswas attend?
Arindam Biswas attended W.b. University Of Animal & Fishery Sciences, Bidhan Chandra Krishi Viswavidyalaya.
Who are Arindam Biswas's colleagues?
Arindam Biswas's colleagues are Sanjaykumar Sharma, Vijay Kumar S., Pournima Meshram, Adarsh Pandey, Rajat Goswami, Manish Gautam, Ayush Agarwal.
Not the Arindam Biswas you were looking for?
-
Arindam Biswas
Bengaluru1kpit.com -
-
-
Arindam Biswas
Mumbai -
Arindam Biswas
Group Vice President, Brand & Strategic Partnerships At Svf & Hoichoi | E4M 40Under40 | Agencycon Strategist Of The YearKolkata
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial