Arindam Roy Email & Phone Number

Kolkata, West Bengal, India

Product Listing Management:Create, optimize, and maintain product listings across multiple e-commerce platforms.Ensure product information (descriptions, pricing, images) is accurate, up-to-date, and compelling.Conduct keyword research to optimize listings for search engine visibility and customer attraction (SEO).Digital Marketing & Advertising:Develop and execute digital marketing strategies (PPC, paid search, display ads, social media, email campaigns, etc.).Manage and optimize ad campaigns across platforms like Google Ads, Amazon Advertising, Facebook Ads, etc.Analyze and optimize advertising spend for maximum ROI.Customer Experience Management:Enhance the customer journey from browsing to checkout, ensuring a seamless and positive shopping experience.Monitor customer feedback, respond to reviews, and address any customer service issues or complaints promptly.Implement strategies to reduce cart abandonment and improve conversion rates.Inventory Management:Coordinate with inventory teams to ensure products are in stock and orders are fulfilled on time.Use inventory management software to track stock levels and avoid overstocking or stockouts.Plan and execute product launches and promotions based on stock levels and demand trends.Sales and Performance Monitoring:Monitor key performance indicators (KPIs) such as sales volume, conversion rate, traffic, and average order value.Analyze sales data to identify trends, customer behavior, and areas for improvement.Prepare regular performance reports for upper management, making recommendations based on findings.

Kolkata, West Bengal, India

Brand Strategy and Vision:Develop and maintain the brand identity, positioning, and messaging that differentiates Grauth in the market.Define the brand’s mission, core values, and long-term goals, ensuring they align with the target audience's needs and preferences.Build a cohesive and compelling brand story that resonates with consumers, enhancing brand loyalty.Product Development and Innovation:Oversee product development, ensuring Grauth offers unique, high-quality, and customer-centric products.Work closely with designers, suppliers, and manufacturers to bring new products to market that reflect the brand’s vision.Stay attuned to industry trends, customer feedback, and competitors to innovate and refine products.Marketing and Customer Acquisition:Create and implement marketing strategies, focusing on digital channels such as social media, influencer marketing, SEO, email marketing, and paid advertising.Build direct relationships with consumers through engaging content, promotional campaigns, and brand experiences to drive traffic and sales.Leverage data analytics to measure the effectiveness of marketing efforts and continuously optimize campaigns for better customer acquisition and retention.Customer Experience:Prioritize customer satisfaction by delivering a seamless and personalized online shopping experience.Implement customer support systems that offer quick resolution of issues, creating a loyal customer base.Encourage customer feedback and adapt accordingly to improve the overall product and shopping experience.

Kolkata, West Bengal, India

Product Listing Creation:Create high-quality, accurate, and detailed product listings on Amazon.Use keyword research tools to identify relevant keywords for product titles, descriptions, and bullet points.Write compelling product descriptions and choose the correct categories for products.Upload product images that meet Amazon’s requirements (resolution, size, etc.).Optimization for Search (SEO):Perform keyword research to improve product visibility in Amazon search results (search engine optimization).Implement best practices for SEO, including optimizing product titles, bullet points, descriptions, and backend search terms.A/B test different listing variations to see which performs better.Product Variations Management:Set up and manage product variations, such as different sizes, colors, or styles, to improve product visibility and ease of purchase.Inventory Management:Track stock levels and ensure that listings are updated when inventory levels change.Work with supply chain teams to avoid stockouts or listing deactivation due to inventory issues.Price Management:Monitor and adjust product pricing to remain competitive.Implement promotional pricing strategies to increase visibility and sales, such as discounts and special offers.

Kolkata, West Bengal, India

Seller Assistance: Provide prompt and accurate support to Amazon sellers through various channels (email, chat, phone) regarding their issues related to listings, account health, payments, order processing, and other platform-related challenges.Problem-Solving: Resolve seller issues by understanding the root cause, providing solutions, or escalating cases to appropriate teams when necessary. This involves troubleshooting and addressing complaints, queries, or account issues.Policy Adherence: Ensure that all resolutions are in compliance with Amazon's policies and guidelines. Educating sellers on the best practices to maintain account health and stay within policy boundaries is also part of the job.Technical Support: Assist sellers in navigating the Seller Central platform, handling technical difficulties such as product listing issues, managing inventory, resolving payment discrepancies, etc.Data-Driven Approach: Use available data and reports to provide recommendations for improving seller performance and identifying potential issues that could affect sales or account status.Continuous Learning: Stay updated with platform changes, new tools, features, and policy updates to effectively guide sellers.Escalation Management: Escalate unresolved issues to internal Amazon teams while following up to ensure timely resolution.Performance Metrics: Meet specific performance standards such as response time, quality of support, and resolution rate to ensure seller satisfaction.