Arindam Saha Email & Phone Number

Bengaluru, Karnataka, India

Key DeliverablesDelivery Project Executive and Service Delivery Squad Leader responsible for Consumer and Retail clients. My responsibilities focus on the transition and move to steady state for business critical information technology in the client data centre. I am responsible for all aspects of this transition to include; program management, data centre relocations, business transformations, infrastructure consultation, critical situation management, vendor management, service suppliers, procurement, asset inventories, recruit, hire, training of lead large teams, executive level reporting, status, recommendations, get to green plans, cost take outs and PMO development.. Ensures that client needs are satisfied by constructing partnerships between clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive client satisfaction. Independently lead project work-streams on strategic partnership and collaboration agreements.· Builds account satisfaction through formulation, development, implementation, and delivery of technical and business solutions as specified in the contract or Statement of Work (SOW). Influence infrastructure and services availability decisions. · Applying the breadth and depth of Kyndryl’s capabilities to provide the best solutions for customers as they modernize their IBM Z and IBM I environments and devise their hybrid cloud strategy.· Provides account leadership to the service delivery team to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables. · Manages cost, schedule, and service deliverables as they relate to the delivery organization. · Supports the business in identifying growth opportunities and contract profitability, owns service delivery quality and is responsible for tracking and reporting service level attainment/objectives (SLAs/SLOs).

Bangalore

Responsible for leading a team (Mainframe, Datastage, IAM) of technical engineers, overseeing day-to-day operations across channels. Fostered a collaborative environment across teams to ensure continuous process improvements and implementation of best practices. Drove and built a value-based environment, emphasizing key behaviors such as Customer Focus, Sense of Urgency, and Integrity. Identified and led global initiatives to create process efficiencies resulting in improved business outcomesKey Responsibilities:- Leadership: Led and managed a team of technical experts to deliver quality support to external customers, achieving operational excellence in performance standards and metrics to enhance client satisfaction.- Escalation Management: Directed and oversaw customer escalations, engaging external escalation teams and partners as required. Managed Incident, Problem, and Change Management processes.- Operational Accountability: Accountable for operational results including expenses, budget adherence, customer satisfaction, and employee engagement.- Technical Leadership: Led technical discussions and contributed effectively to resolving complex escalations.- Collaboration: Collaborated with HR functions on recruitment, induction, and team development initiatives.- Adherence to Core Values: Demonstrated leadership aligned with IBM core values, emphasizing a heightened sense of urgency.

Bangalore

Key DeliverablesStrategic Planning:- Developed business plans and sales management strategies.Business Operations:- Managed business and sales operations.- Led people management initiatives.Cost Innovation Project Leadership:- Spearheaded cost innovation projects.- Managed Onsite/Offsite migration projects.Collaboration and Business Insights:- Collaborated to provide business insights for business improvement.Client and Technical Team Engagement:- Engaged with clients, channel members, and technical teams.- Developed and implemented business solutions.Stakeholder Management:- Demonstrated strong communication and management skills.- Handled global stakeholders effectively.Training and Development:- Led training and development initiatives.

Bangalore

Providing support to IBM Sales Executives and acting as a trusted advisor.* Lead a team of professionals in sales execution and management team and be responsible for their performance and Deliverables.* Provide Business Insights to the Leadership team for better sales execution* Market shifts to be updated on impact on the business to the internal stakeholders* Collaborate and Lead automation team* Training and development

Bangalore

As a MEA Coverage Focal: Providing functional program deployment, planning and support to ensure that business objectives are met. Preparing presentation, Global Sales Integration reviews and other senior level business reviews. Business Analysis, Decision Support, audit control processes for consolidation, etc. Support Sales Reallocation and Management activities, including execution of the control requirements etc.

Bangalore

As a Sales Execution Advisor, Supported Sales Execution and Management activities, including sales cadence management system & Signature Sales Leadership (SSL) Method. Act as an Advisory to GBS Group Growth Markets Sales Operations Leader & Vice President Sales of GBS, Growth Markets.

Bangalore

As a Associate Business Unit Advisor:Supported Sales Execution and Management activities, including sales cadence management system & Signature Sales Leadership (SSL) Method. Assisted SWG business analysis and decision support in the use of reporting system to assist in forecasting, planning and budgeting activities for the brand and business.

Bangalore

 Responsible for Daily, Weekly and Monthly reports.  Supporting Professional Services, Customer Care, Account Management Group, Global reporting and analysis. Prepare quarter end analysis and presentations for Senior Leadership. Prepare quarterly status report, forecast vs. actual and identify any potential risk Serve on project teams responsible for tool implementation required by shared service. Responsible for creating and writing reports, Dashboards using Siebel Analytics/Answers (OBIE)

Bangalore

 Serve as an integral part of the sales & marketing team. The Lead Generation Analyst responsibilities will include inbound and outbound lead generation to fortune 1000 companies Worked on highly effective lead generation database that tracked leads from trade shows and qualified the lead for the sales representative, leading to consistent increase in the new accounts Responsible for all operational details for the setup and execution of Marketing Campaigns. Primary responsibilities including: > Execution of Campaigns > Importing Lists for the use of Campaigns. > Testing of Campaigns. > Set up of Email and Web offers.Achievements: Awarded for consistency, accuracy and timely delivery of reports. (2007) Awarded for best employee of the year. (2007)

Bangalore

 Successfully managing the overall exhibit support for Data integrity and Data Management. Global Solution Partner Operations. Actively involved in the plan discussion with the Product Managers of various Resellers such as Accenture, Ingram Micro, Avnet, and Wall-Mart etc to set up the standard discount module. Assist in developing reports from available renewal data to analyze and make necessary recommendations. Assist in ongoing assessment and enhancement of the renewals process Run weekly, monthly and quarterly metrics on customer and partner performance

Bangalore

> MICROSOFT GAMES: Worked as an MSP (Microsoft Support Professional) for Microsoft Games Support, troubleshooting customer queries for all technical issues, preparing case documents for every customer on a day-to-day basis, client communication, managing a team of 10 CCM (Customer Case Management) members for complete case management> SALES SUPPORT: Providing customer service, handling Delta frequent flyer accounts, making reservations and revenue bookings for domestic flyers.> BAGGAGE SERVICE CENTER: Comprehensive knowledge in the IATA-SITA World Tracer System, creating follow-ups of baggage issues, coordinating with other stations from non-trace baggage, monitoring trends and discrepancies of mishandled baggage of a customer, communicating with passengers regarding mishandled baggage, handling lost and found baggage, providing information regarding claim process.

Bachelor’S Degree, Bangalore University, Bachelor Of Arts In Economics From St. Joseph Art'S And Science College.

Education record