Arindam Saha Email and Phone Number
Arindam Saha personal email
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Growth Path in Kyndryl/IBM:An ITIL, AWS Cloud, and Certified Scrum Master practitioner with over 20 years of dynamic, team-spirited, and performance-driven experience. Currently associated with Kyndryl India Pvt. Ltd. as a Delivery Partner Executive and Squad Leader, managing a major retail account. Demonstrated expertise in collaborating with clients, channel members, and technical teams to develop and implement business solutions, with a focus on strategic planning, cloud computing, business analytics, sales operations, supply chain, business development, and client management.Area of Expertise:- Established and managed operations around marketing and sales, including business metrics and dashboards- Implemented new processes and management systems to streamline business operations- Coordinated with technical teams on multiple automation projects for process improvement at KyndrylRoles At Which I Excel:- Client and Account Relationship Management- Project and Engagement Delivery Leadership- Delivery Planning, Budgeting, and Resource Estimation- Scalable Agile Project Management- Requirements Capture, Development, and Prioritization- Scaling Team Leadership and Delivery Performance- Presentation and Communication- Customer Experience Strategy- Producing Successful OutcomesA results-oriented professional with extensive experience in client management, process management, operations management, customer service, technical support, transition, master data, and team managementProgram Management- Directed and operated delivery centers profitabl- Managed customer contracts effectively through efficient project management, employee engagement, improvement, measurement, and governance metricsProcess Management– Spearheaded implementation processes for delivery, project management, resource management, and complianceBuild and Lead Global Teams– Developed teams in multiple countries with diverse cultures, expertise, and experience- Facilitated team collaboration to ensure delivery excellence SPECIALTIESSpecialties: Customer Experience | Customer Success Leadership| Delivery Management |Project and Program Leadership |Stakeholder Management| Risk Management |Estimation and Resource Planning| Cost Optimization |Program Governance|
Kyndryl
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Delivery Partner Executive And Service Delivery Squad LeaderKyndryl Sep 2021 - PresentBengaluru, Karnataka, IndiaKey DeliverablesDelivery Project Executive and Service Delivery Squad Leader responsible for Consumer and Retail clients. My responsibilities focus on the transition and move to steady state for business critical information technology in the client data centre. I am responsible for all aspects of this transition to include; program management, data centre relocations, business transformations, infrastructure consultation, critical situation management, vendor management, service suppliers, procurement, asset inventories, recruit, hire, training of lead large teams, executive level reporting, status, recommendations, get to green plans, cost take outs and PMO development.. Ensures that client needs are satisfied by constructing partnerships between clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive client satisfaction. Independently lead project work-streams on strategic partnership and collaboration agreements.· Builds account satisfaction through formulation, development, implementation, and delivery of technical and business solutions as specified in the contract or Statement of Work (SOW). Influence infrastructure and services availability decisions. · Applying the breadth and depth of Kyndryl’s capabilities to provide the best solutions for customers as they modernize their IBM Z and IBM I environments and devise their hybrid cloud strategy.· Provides account leadership to the service delivery team to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables. · Manages cost, schedule, and service deliverables as they relate to the delivery organization. · Supports the business in identifying growth opportunities and contract profitability, owns service delivery quality and is responsible for tracking and reporting service level attainment/objectives (SLAs/SLOs).
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Service Delivery Manager(Gts Solutions, Delivery And Transformation) Global Retail AccountIbm Nov 2016 - Sep 2021BangaloreResponsible for leading a team (Mainframe, Datastage, IAM) of technical engineers, overseeing day-to-day operations across channels. Fostered a collaborative environment across teams to ensure continuous process improvements and implementation of best practices. Drove and built a value-based environment, emphasizing key behaviors such as Customer Focus, Sense of Urgency, and Integrity. Identified and led global initiatives to create process efficiencies resulting in improved business outcomesKey Responsibilities:- Leadership: Led and managed a team of technical experts to deliver quality support to external customers, achieving operational excellence in performance standards and metrics to enhance client satisfaction.- Escalation Management: Directed and oversaw customer escalations, engaging external escalation teams and partners as required. Managed Incident, Problem, and Change Management processes.- Operational Accountability: Accountable for operational results including expenses, budget adherence, customer satisfaction, and employee engagement.- Technical Leadership: Led technical discussions and contributed effectively to resolving complex escalations.- Collaboration: Collaborated with HR functions on recruitment, induction, and team development initiatives.- Adherence to Core Values: Demonstrated leadership aligned with IBM core values, emphasizing a heightened sense of urgency. -
April ’15 – Consultant Management Advisor North America (Computer Science Industry)Ibm Apr 2015 - Oct 2016BangaloreKey DeliverablesStrategic Planning:- Developed business plans and sales management strategies.Business Operations:- Managed business and sales operations.- Led people management initiatives.Cost Innovation Project Leadership:- Spearheaded cost innovation projects.- Managed Onsite/Offsite migration projects.Collaboration and Business Insights:- Collaborated to provide business insights for business improvement.Client and Technical Team Engagement:- Engaged with clients, channel members, and technical teams.- Developed and implemented business solutions.Stakeholder Management:- Demonstrated strong communication and management skills.- Handled global stakeholders effectively.Training and Development:- Led training and development initiatives.
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May ’14 – April '15, Consultant Management Advisor North America (Big Data & Analytics)Ibm May 2014 - Apr 2015BangaloreProviding support to IBM Sales Executives and acting as a trusted advisor.* Lead a team of professionals in sales execution and management team and be responsible for their performance and Deliverables.* Provide Business Insights to the Leadership team for better sales execution* Market shifts to be updated on impact on the business to the internal stakeholders* Collaborate and Lead automation team* Training and development
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Consultant Focal Advisor For Mea – Global Sales Reallocation Alignment OperationsIbm Jun 2012 - May 2014BangaloreAs a MEA Coverage Focal: Providing functional program deployment, planning and support to ensure that business objectives are met. Preparing presentation, Global Sales Integration reviews and other senior level business reviews. Business Analysis, Decision Support, audit control processes for consolidation, etc. Support Sales Reallocation and Management activities, including execution of the control requirements etc.
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Consultant Execution Advisor (Global Gbs Sales Ops)Ibm Jun 2010 - Jun 2012BangaloreAs a Sales Execution Advisor, Supported Sales Execution and Management activities, including sales cadence management system & Signature Sales Leadership (SSL) Method. Act as an Advisory to GBS Group Growth Markets Sales Operations Leader & Vice President Sales of GBS, Growth Markets.
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Associate Business Unit Advisor (Growth Market Swg Sales Operations)Ibm Apr 2009 - Jun 2010BangaloreAs a Associate Business Unit Advisor:Supported Sales Execution and Management activities, including sales cadence management system & Signature Sales Leadership (SSL) Method. Assisted SWG business analysis and decision support in the use of reporting system to assist in forecasting, planning and budgeting activities for the brand and business.
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Business Operations Analyst (Akamai India Sales Operations And Shared Services)Akamai Technologies Feb 2008 - Mar 2009Bangalore Responsible for Daily, Weekly and Monthly reports. Supporting Professional Services, Customer Care, Account Management Group, Global reporting and analysis. Prepare quarter end analysis and presentations for Senior Leadership. Prepare quarterly status report, forecast vs. actual and identify any potential risk Serve on project teams responsible for tool implementation required by shared service. Responsible for creating and writing reports, Dashboards using Siebel Analytics/Answers (OBIE) -
Senior. Analyst (Mcafee Marketing Team)Mcafee Mar 2006 - Feb 2008Bangalore Serve as an integral part of the sales & marketing team. The Lead Generation Analyst responsibilities will include inbound and outbound lead generation to fortune 1000 companies Worked on highly effective lead generation database that tracked leads from trade shows and qualified the lead for the sales representative, leading to consistent increase in the new accounts Responsible for all operational details for the setup and execution of Marketing Campaigns. Primary responsibilities including: > Execution of Campaigns > Importing Lists for the use of Campaigns. > Testing of Campaigns. > Set up of Email and Web offers.Achievements: Awarded for consistency, accuracy and timely delivery of reports. (2007) Awarded for best employee of the year. (2007) -
Senior. Process Associate (Hp Gspo Team)Hp Enterprise Security Services Apr 2005 - Mar 2006Bangalore Successfully managing the overall exhibit support for Data integrity and Data Management. Global Solution Partner Operations. Actively involved in the plan discussion with the Product Managers of various Resellers such as Accenture, Ingram Micro, Avnet, and Wall-Mart etc to set up the standard discount module. Assist in developing reports from available renewal data to analyze and make necessary recommendations. Assist in ongoing assessment and enhancement of the renewals process Run weekly, monthly and quarterly metrics on customer and partner performance
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As A Customer Care RepresentativeSykes Dec 2002 - Feb 2005Bangalore> MICROSOFT GAMES: Worked as an MSP (Microsoft Support Professional) for Microsoft Games Support, troubleshooting customer queries for all technical issues, preparing case documents for every customer on a day-to-day basis, client communication, managing a team of 10 CCM (Customer Case Management) members for complete case management> SALES SUPPORT: Providing customer service, handling Delta frequent flyer accounts, making reservations and revenue bookings for domestic flyers.> BAGGAGE SERVICE CENTER: Comprehensive knowledge in the IATA-SITA World Tracer System, creating follow-ups of baggage issues, coordinating with other stations from non-trace baggage, monitoring trends and discrepancies of mishandled baggage of a customer, communicating with passengers regarding mishandled baggage, handling lost and found baggage, providing information regarding claim process.
Arindam Saha Skills
Arindam Saha Education Details
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St. Joseph'S College.Bangalore University, Bachelor Of Arts In Economics From St. Joseph Art'S And Science College. -
Kv Wap
Frequently Asked Questions about Arindam Saha
What company does Arindam Saha work for?
Arindam Saha works for Kyndryl
What is Arindam Saha's role at the current company?
Arindam Saha's current role is Business and IT Operations | Global Team Stewardship | Client Delivery Services at Kyndryl. Ex IBM (Microsoft Certified Azure, AWS Cloud Practitioner, Agile & Scrum Master Certified).
What is Arindam Saha's email address?
Arindam Saha's email address is ar****@****ail.com
What schools did Arindam Saha attend?
Arindam Saha attended St. Joseph's College., Kv Wap.
What skills is Arindam Saha known for?
Arindam Saha has skills like Team Management, Sales Management, Business Analysis, Business Intelligence, Crm, Program Management, Vendor Management, Sales Operations, Analytics, Pre Sales, Business Process, Outsourcing.
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