Arinderjit Singh Email & Phone Number

Sas Nagar, Punjab, India

• Assisted in the development of new policies and procedures and maintain the Customer Life Cycle Management.• Ensure Uniform customer experience through standardized processes.• Ensure feed backs given to the management in order to keep a track of customer deliverable.• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.• Provided support to the sales team, ensuring all sales and service objective were met.• Performed market research surveys on customer needs and requirements.• Generated repeat business through successful client follows.• Prepare and review operational reports with accuracy efficiency and present the monthly review to Senior Management.• Analyze customer-complaint and suggestions and conduct regular meetings with team to know their response.• Co-ordinate with different departments in order to resolve the service request of complains of the customer.

Mohali Chandigarh India

• Ensure Uniform customer experience through standardized processes.• Ensure feed backs given to the management in order to keep a track of customer deliverable.• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.• Provided support to the sales team, ensuring all sales and service objective were met.• Performed market research surveys on customer needs and requirements.• Generated repeat business through successful client follow.• Prepare and review operational reports with accuracy efficiency and Present the monthly review to Senior Management.• Assisted in the development of new policies and procedures and maintain the Customer Life Cycle Management.• Analyze customer-complaint and suggestions and conduct regular meetings with team to know there response.• Co-ordinate with different departments in order to resolve the service request of complains of the customer.

Chandigarh Area, India

• Ensure Uniform customer experience through standardized processes.• Ensure feed backs given to the management in order to keep a track of customer deliverable.• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.• Provided support to the sales team, ensuring all sales and service objective were met.• Performed market research surveys on customer needs and requirements.• Generated repeat business through successful client follow.• Prepare and review operational reports with accuracy efficiency and Present the monthly review to Senior Management.• Assisted in the development of new policies and procedures and maintain the Customer Life Cycle Management.• Analyze customer-complaint and suggestions and conduct regular meetings with team to know there response.• Co-ordinate with different departments in order to resolve the service request of complains of the customer.

Derabassi, Punjab, India

• Prepare and review operational reports with accuracy efficiency and Present the monthly review to Senior Management.• Ensure Uniform customer experience through standardized processes.• Ensure feed backs given to the management in order to keep a track of customer deliverable.• Co-ordinate with different departments in order to resolve the service request of complains of the customer.• Analyze customer-complaint and suggestions and conduct regular meetings with team to know there response.• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.• Provided support to the sales team, ensuring all sales and service objective were met.• Performed market research surveys on customer needs and requirements.• Generated repeat business through successful client follow.• Assisted in the development of new policies and procedures and maintain the Customer Life Cycle Management.

Chandigarh Area, India

• Maintain the Customer Life Cycle Management.• To handhold the customer through the post sales process till possession.• Leading the Customer Care Team (Front Desk, Inbound calling, Email & Recovery/outbound Calling Team ) , Loan documentation Team , Endorsement/Transfer Team & Dispatch Team of the Tri City, Punjab( Derabassi ) & Himachal ( Baddi ) Projects.• Prepare and review operational reports with accuracy efficiency and Present the monthly review to Senior Management.• Ensure Uniform customer experience through standardized processes.• Ensure feed backs given to the management in order to keep a track of customer deliverable.• Co-ordinate with different departments in order to resolve the service request of complains of the customer.• Analyze customer-complaint and suggestions and conduct regular meetings with team to know there response.• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.• Provided support to the sales team, ensuring all sales and service objective were met.• Performed market research surveys on customer needs and requirements.• Generated repeat business through successful client follow.• Assisted in the development of new policies and procedures.• Assisted in the training of new customer services representatives and associates.

Chandigarh Area, India

•Managing shift, preparing various team and project reports.•Responsible for target Login Hours, Conversion, Productivity and Quality.•Monitoring transactions and calls - giving feedback sessions to the as officers.•Direct interaction with the client for calibration session or any escalation or clarification.•Reports- Clients Reports, Daily Productivity, SLA and Attendance.•Co-ordination with HR towards policies on employee retention.•Dealing with customer complaints and escalated issues and ensuring they are taken to closure.•Maintaining score card on a monthly basis for the team viz. Overall Summary Report, Login Hours and Break Adherence Reports etc. •Maintaining service, talk/wrap time, data, and both client and consumer satisfaction levels.•Team member of six sigma Green belt project for AHT reduction. Process AHT was reduced 265 sec from 350 Sec.•Arranging & conducting Interviews/Initial screening the candidates/ helping in recruitment processes.•Coordinate with consultants & candidates for scheduling appointments with the recruitment team.•Review job descriptions for all positions at regular intervals and update them in consultation with the respective Managers.•Conducting various welfare activities.•Conduct employee orientation and facilitate new comers joining formalities.•Resolve grievances or queries that any of the employees have. Escalate to the right level depending on the nature of the grievance or issue.•Arrange the exit interviews for employees with HR Team.•Engage with employees on a regular basis to understand the motivation levels of people in the organization.

Chandigarh Area, India

•Ensure Quality above threshold.•Login hours adherence.•First call resolution (FCR).•Maintain Call handling time.•Up-selling.•Coaching and Mentoring New Team members.

Master Of Business Administration (Mba), Marketing, A

MBA ( HRM & Marketing )

Bachelor Of Arts (B.A.), Art/Art Studies, General

BA

10+2, Non Medical

Activities and Societies: • Won Third Prize in Science Exhibition at District level. • Participated in Badminton at District level. 10+2.