Arinderjit Singh Email & Phone Number

Sas Nagar, Punjab, India

• Assisted in the development of new policies and procedures and maintain the Customer Life Cycle Management.
• Ensure Uniform customer experience through standardized processes.
• Ensure feed backs given to the management in order to keep a track of customer deliverable.
• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
• Provided support to the sales team, ensuring all sales and service objective were met.
• Performed market research surveys on customer needs and requirements.

Mohali Chandigarh India

• Ensure Uniform customer experience through standardized processes.
• Ensure feed backs given to the management in order to keep a track of customer deliverable.
• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
• Provided support to the sales team, ensuring all sales and service objective were met.
• Performed market research surveys on customer needs and requirements.
• Generated repeat business through successful client follow.

Chandigarh Area, India

• Ensure Uniform customer experience through standardized processes.
• Ensure feed backs given to the management in order to keep a track of customer deliverable.
• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
• Provided support to the sales team, ensuring all sales and service objective were met.
• Performed market research surveys on customer needs and requirements.
• Generated repeat business through successful client follow.

Derabassi, Punjab, India

• Prepare and review operational reports with accuracy efficiency and Present the monthly review to Senior Management.
• Ensure Uniform customer experience through standardized processes.
• Ensure feed backs given to the management in order to keep a track of customer deliverable.
• Co-ordinate with different departments in order to resolve the service request of complains of the customer.
• Analyze customer-complaint and suggestions and conduct regular meetings with team to know there response.
• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.

Chandigarh Area, India

• Maintain the Customer Life Cycle Management.
• To handhold the customer through the post sales process till possession.
• Leading the Customer Care Team (Front Desk, Inbound calling, Email & Recovery/outbound Calling Team ), Loan documentation Team, Endorsement/Transfer Team & Dispatch Team of the Tri City, Punjab( Derabassi ) & Himachal.
• Prepare and review operational reports with accuracy efficiency and Present the monthly review to Senior Management.
• Ensure Uniform customer experience through standardized processes.
• Ensure feed backs given to the management in order to keep a track of customer deliverable.

Chandigarh Area, India

• Managing shift, preparing various team and project reports.
• Responsible for target Login Hours, Conversion, Productivity and Quality.
• Monitoring transactions and calls - giving feedback sessions to the as officers.
• Direct interaction with the client for calibration session or any escalation or clarification.
• Reports- Clients Reports, Daily Productivity, SLA and Attendance.
• Co-ordination with HR towards policies on employee retention.

Chandigarh Area, India

• Ensure Quality above threshold.
• Login hours adherence.
• First call resolution (FCR).
• Maintain Call handling time.
• Up-selling.
• Coaching and Mentoring New Team members.

Master Of Business Administration (Mba), Marketing, A

MBA ( HRM & Marketing )

Bachelor Of Arts (B.A.), Art/Art Studies, General

BA

10+2, Non Medical

Activities and Societies: • Won Third Prize in Science Exhibition at District level. • Participated in Badminton at District level. 10+2.