Arin Ali Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

• Provide highly secure local Desk Side Level support including hardware support and support for various applications.
• Responsible for keeping workstations and laptops up to date on site and remotely by pushing updates, provide alternative options to manually update certain applications.
• Troubleshoot workstation and laptop issues remotely and locally, solve associated software issues on devices.
• Configure, re-image, maintain and deploy incoming and outgoing hardware, wipe hardware no longer in use.
• Troubleshoot various printer issues for multifunctional printers, inkjet printers and label printers.
• Setup monitors, docking stations, workstations accordingly throughout the workplace.

Burnaby, British Columbia, Canada

• Volunteer work experience position one day a week.
• Was responsible for answering telephone calls and relaying messages.
• Managing emails and customer follow ups.
• In charge of entering customer orders and printing invoices.
• Ensured that office equipment such as printers, computers and routers were all in working order.
• Maintained and regularly cleaned the office to make sure it was a safe working environment.

Surrey, British Columbia, Canada

• Assisted the company in minor web designing and creating basic templates for clients.
• Ensured all printers were powered on and functional and if any issues were found requested permission from the manager to print test pages.
• Provided excellent customer service in English, answered questions clients had about business card requests and provided them with basic templates.
• Edited business cards by adjusting the font, color and aligning the text on the card as requested by the client.
• Emailed customers for receipts, further questions and scheduled future project requests.

Computer Information Systems, Information Technology

High School Diploma

Successfully graduated from highschool with a dogwood diploma.