Ariana Olivero Rodríguez Email & Phone Number

Miami, Fl, Us

Coral Gables, Florida, United States

Miami, Florida, United States

• Offering pet sitting, boarding, walking, and drop-in services through Wag!, Rover, Meowtel, Swiftstay, and word-of-mouth.

Miami, Florida, United States

Miami, Florida, United States

• Spearheaded the execution of our Xenacious Wrapping Party, an annual community service project that resulted in over $500 worth of toys, clothes, and food donations for a local family. This initiative garnered national recognition for Best Programming of the Year in 2022.• Led the marketing and outreach efforts for our ‘Representation Matters’ Book Drive in response to Florida's “Stop Woke Act," securing over 100 books for BIPOC children at the TACOLCY Center in Liberty City, advocating for inclusivity and challenging discriminatory legislation.• Formulate and implement strategic plans that drive the chapter's growth and success.• Craft compelling monthly meeting agendas, ensuring engaging and productive discussions.• Pioneer innovative initiatives, expanding the Chapter's reach and impact.• Provide mentorship and guidance to fellow officers, empowering their leadership potential and fostering a collaborative and thriving community.• Meticulously compile comprehensive annual standards reports, ensuring the Chapter maintains compliance and transparency.• Actively participate in Sorority-wide events and initiatives, demonstrating a commitment to the organization's mission and values.

Miami, Florida

• Served as the primary advisor to, supervised the activities of, and provided guidance to 7 Undergraduate chapters and 6 Graduate, Alumnae, and Professional (GAP) chapters.• Conducted monthly meetings and led training with chapter administrators and publicity chairs to ensure they were properly transitioned and trained on how to navigate our CRM/marketing tools.• Developed programming and administrative responsibilities for the Southeast Region.• Served on cross-regional committees and assisted in the implementation and execution of regional signature events, such as our Regional Conference and Sisterhood Retreat.• Designed and implemented a content-generated marketing plan which increased social media engagement by 60% and increased the number of Instagram followers by sixfold from roughly 145 to 849 followers in 6 months.• Maintained records and an active membership directory of the colonies and chapters.• Created and maintained original content for the Southeast Region's website, Instagram, Twitter, and LinkedIN accounts, and oversaw all chapter social media accounts.

Miami, Florida

• Oversaw Sorority recruitment, intake, and expansion processes in Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, Tennessee, and the Southeast GAP Anchor Chapter.• Collaborated with National and Regional leadership teams to develop engaging and challenging intake and expansion models, and effectively implemented these models during the year.• Supervised the activities of and provided guidance to 5 GAP chapters and 2 Undergraduate interest groups by providing ongoing feedback and coaching on their performance process.• Trained GAP chapters in all recruitment, intake, and expansion matters by developing, implementing, and facilitating programs and services on demand.• Conducted workshops and educational programs to instruct, inform, and/or train members in the area of leadership, risk management, member development, and/or peer-to-peer accountability.• Maintained regular communication with chapter leaders, members, both university and alumni advisors, and National and Regional leadership teams to ensure communication between all communities was consistent and accurate.

Miami, Florida, United States

• Research and analyze emerging communication technologies and trends to recommend innovative and impactful strategies that align with the sorority's values and goals, enhancing the communication outreach and engagement efforts within diverse communities.• Collaborate with over 75 chapters nationwide to create educational initiatives that promote diversity, inclusivity, and leadership development, aligning with the sorority's commitment to empowering the next generation of multicultural leaders in the community.• Lead efforts to create partnerships and sponsorships that align with the sorority's values and mission, enhancing the sorority's visibility and impact in the community.• Utilize creative storytelling and engaging content to foster a sense of belonging and promote inclusivity within the sorority through multicultural communication campaigns.• Assert a proactive approach to managing reputation risks or issues that may arise, ensuring transparency and maintaining the sorority’s positive image and reputation in the community.• Create and oversee a mentorship program within the sorority to support professional and personal growth among members, fostering a community of empowerment and skill development.• Collaborate with the leadership team to integrate communication strategies with their initiatives and events, ensuring consistent messaging and alignment with organizational goals and values.• Conduct regular evaluations and analysis of communication strategies to identify areas for improvement and optimize messaging for maximum impact and engagement with diverse audiences, continuously striving to enhance the effectiveness and relevance of communication efforts within the sorority.• Identify key performance indicators (KPIs) to measure the effectiveness of communication strategies and regularly assess and report on progress towards goals to ensure alignment with national objectives.

Miami, Florida, United States

• Collaborate with teams to plan, execute, and finalize projects within established deadlines and budget constraints.• Coordinate project activities, including scheduling, resource allocation, and task assignments.• Track project progress and ensure timely delivery of milestones.• Prepare and maintain project documentation, including project plans, risk assessments, and status report.• Communicate effectively with cross-functional teams, clients, and stakeholders to ensure project goals are understood and met.• Assist in identifying and managing project risks, implementing mitigation strategies as needed.• Support the development and improvement of project management processes.• Foster a collaborative and positive team environment.

Miami, Florida, United States

• Oversaw daily operations and optimized processes to enhance efficiency and productivity for two Stretch Zone franchise locations.• Developed and implemented operational policies and procedures to ensure compliance and consistency.• Analyzed key performance indicators to identify areas for improvement and implement corrective actions.• Successfully managed a team of over 20 employees, including hiring, training, and performance management.• Conducted renewal audits to ensure accurate billing and minimize revenue leakage.• Successfully resolved client disputes and chargebacks through effective communication and problem-solving.• Managed a high volume of administrative tasks with meticulous attention to detail and accuracy.• Implemented client portal migration, enhancing client experience and satisfaction.• Built and maintained strong client relationships through exceptional customer service and support.• Implemented strategies to increase client retention, renewals, and upselling opportunities.• Effectively managed and converted leads into clients, optimizing sales funnel efficiency.• Fostered a positive and inclusive workplace culture.• Conducted in-depth lead data analysis to identify trends and inform targeted marketing strategies.• Successfully resolved operational challenges and implemented solutions to prevent recurrence.• Effectively represented the company at external events, building relationships with key stakeholders and generating leads.• Managed event logistics, including vendor coordination, booth setup, and on-site operations to ensure seamless event execution.• Provided ongoing support to the sales team by qualifying leads, scheduling appointments, and managing lead distribution.• Developed and executed lead nurturing campaigns to cultivate potential customers and drive sales.• Oversaw the business’ payroll operations.

Miami, Florida, United States

I was promoted to Operations Manager in less than a week.

Key Biscayne, Florida

• Leverage customer feedback to improve the in-store shopping experience and provide recommendations for product placement and inventory management.• Leverage customer data and sales trends to identify opportunities for upselling and cross-selling additional products and services to enhance customer experience and increase revenue.• Collaborate with the Retail Store Manager to organize and execute local community events and partnerships that drive brand awareness and customer engagement.• Stay updated on the latest trends and technologies in the telecommunications industry to provide informed recommendations on product offerings, promotions, and sales strategies.• Provide personalized product recommendations based on customer preferences and purchase history to enhance the shopping experience and increase sales.• Develop and maintain relationships with existing customers to increase brand loyalty and drive repeat business.• Regularly participate in training sessions and workshops to stay updated on new products, services, and sales techniques in the telecommunications industry, ensuring a high level of product knowledge to effectively educate customers and drive sales.

Key Biscayne, Florida, United States

• Develop comprehensive communication plans aligned with Sun Esthetics’ brand objectives, encompassing both traditional and digital channels.• Produce engaging, high-quality written and visual content for various platforms, including social media, website, newsletters, and press releases.• Ensure consistency and coherence in brand messaging across all communication touchpoints.• Plan and execute integrated marketing campaigns that resonate with the brand’s target audience to drive brand awareness and engagement.• Monitor and analyze communication metrics to measure the effectiveness of campaigns and initiatives, providing insights for continual improvement.• Develop strategies and protocols for managing communication during sensitive or crisis situations, maintaining Sun Esthetics’ brand reputation.

Miami, Florida, United States

• Collaborated with various departments to plan and execute various events; 6 large-scale events, including FIU’s inaugural event, F1RST NIGHT, which exceeded attendance goals by 300%.• Coordinated 9 membership intake processes and welcomed 32 new members.• Provided transitional training materials and ongoing coaching for incoming officers.• Fostered positive public relations and council visibility by overseeing all social media and marketing initiatives; increased followers and engagement by 152%.• Developed effective marketing strategies, content, and materials for the department website and social media accounts by thoroughly editing and verifying information. • Established strong partnerships and relationships with essential campus and community partners to enhance chapter efforts in areas that include but are not limited to organization management, scholarship, community service organizing, social programming, member accountability, and new member development.Taking on responsibilities of Assoc. Director, Asst. Director, Snr. Coordinator & Coordinator• Served as the primary advisor for four governing councils, a Greek honor society, and individual chapters, by providing coaching, support, and mentorship to over 1,110 students.• Streamlined processes, improved sustainability, and enhanced workflow by moving all student and departmental accounts and documents from Google, Groupme, and WhatsApp to Microsoft 365. • Developed and oversaw all community programming, educational workshops, and leadership development programs, such as council leadership retreats, sober monitor training, alcohol awareness, hazing prevention, new member workshops, etc.• Made recommendations on FSL policies and procedure improvements, kept membership and organization records up-to-date, and ensured organizations met chapter standards.• Performed risk assessments on all internal audit projects to ensure that processes were in line with FSL policies & procedures.

Miami, Florida

• Assisted with the recruitment and outreach of over 300 applicants.• Identified and evaluated the qualifications of over 150 incoming scholars by conducting interviews, analyzing responses, and comparing those qualifications to program requirements.• Managed general office administration, including answering phones and taking messages in Spanish, coordinating program communications, filing, and data entry.• Exceeded site goals by counseling over 300 scholars and their families about school options and empowering them to exercise choice by applying to magnet, private, and/or charter schools.

Miami, Florida

• Assisted with the recruitment and outreach of over 180 program applicants.• Developed content to promote BTM and its alumni network on social media.• Streamlined student information, attendance, and reports using a CRM system.• Implemented systems that empowered and addressed the needs of marginalized groups.• Identified and evaluated the qualifications of over 65 incoming scholars by conducting interviews, analyzing responses, and comparing those qualifications to program requirements.

Greater Denver Area

• Implemented weekly training and emotional learning techniques as a student mentor.• Founded and coached the first cheerleading team in 92 years to strengthen school culture.• Developed a reward program to stimulate individual and group tutoring among 200 students.• Enhanced learning and graduation rates by serving more than 800 hours aiding 6th grade students in Language Arts at Lake Middle School.• Strengthened City Year and Lake Middle School brand recognition by serving as the Social Media Coordinator: 1 out of 8 selected from 70 members.• Facilitated daily literacy interventions for individuals and small groups while developing lesson plans, working with colleagues, and advocating for students.• Utilized data to identify focus list students, set tangible academic, behavioral, and attendance goals for them, and tracked their progress through interventions.• Planned and executed events for over 500 students and community members, including Teacher Appreciation Breakfast, Fright Night, and City Year Spotlight.

Miami, Florida

• Equipped the CEO with data-driven insights through cost-benefit analysis to inform strategic decision-making.• Collaborated with the CEO to conceptualize and execute a successful carbon footprint reduction campaign.• Mediated and resolved complex staff issues, fostering a collaborative environment and building trust through open communication.• Managed daily operations and timelines for 3 projects, including the Miami Murals pilot, ensuring on-time delivery within budget.• Provided crucial decision-making support to the CEO by prioritizing critical issues and presenting clear, actionable information.• Developed and implemented targeted community outreach campaign strategies via social media, resulting in a 30% increase in website traffic and a 20% increase in brand awareness.

Key Biscayne, Florida, United States

• Secured an unpaid internship with a mentor on my own initiative.• Balanced work assignments while maintaining flexibility and patience.• Sorted, copied, and compiled inventory, audit, and department forms.• Exhibited professionalism, confidentiality, and competence in carrying out duties.• Investigated maritime incidents and retrieved objects that posed a safety hazard to vessels.• Assisted the Accreditation Manager and Records Manager in obtaining information to prove compliance with established standards.

Bachelor Of Arts (B.A.), Organizational Communication, Global Media Communication Minor, 3.13

Activities and Societies: Sigma Alpha Iota International Music Fraternity, Omicron Delta Kappa National Leadership Honor Society, Academy.

Associate Of Science (A.S.), Dental Hygiene, 3.59

Activities and Societies: Health Sciences Learning Community Pilot Cohort Member (Spring 2021)

Study Abroad, Cultural Communications In The Arabian Peninsula

In the Arabian Peninsula, I met with leaders of organizations from the Sheikh Mohammed bin Rashid Center for Cultural Understanding.

Study Abroad, Cultural Communications In Spain And Morocco

In Spain and Morocco, I met with leaders of various enterprises including Heineken, officials from the City of Madrid’s Communications.

Associate Of Arts (A.A.), Marketing

Criminal Justice

Activities and Societies: Ladies of Diverse Sophistication, A Step Above Perfection, Haitian Student Organization, Latin American Student.

Highschool Diploma

Activities and Societies: Mock Trial Team Founder, Head Cheerleader, Soccer, Yearbook Photographer (2010-2011), Track & Field (100.