• Work as primary point of contact and project consultant for all emergency restoration clients• Lead liaison between client, insurance companies, and internal cross-functional partners• Manage divisional P&L, payroll, and monthly account reconciliation• Administer accounts payable/receivable and execute collections on delinquent accounts• Schedule client appointments and dispatch technicians to job sites• Improve office efficiency via template creation, file management, and timely supply procurement

Key Accomplishments: Grew Facebook audience by +25%, Twitter by +269%, and Instagram by +463%• Managed multiple brand social media accounts on Facebook, Twitter, and Instagram• Developed and executed all social media, public relations, and SEO strategies• Generated original, compelling content, press releases, and articles for online publication• Owned relationships with press outlets, potential customers, and business associates• Identified influencer businesses, individuals, and events for promotional partnerships• Analyzed and reported weekly website and web store statistics leveraging Google Analytics• Edited and created content using Adobe Photoshop and Illustrator

• Assessed client needs and selected products that matched requirements and preferences. • Prepared and arranged orders for customers in the Northeastern United States. • Maintained greenhouse cleanliness and organization to ensure seamless operations. • Coordinated with team members to efficiently pack orders and meet customer deadlines.