Arioni Nogueira Email and Phone Number

Responsible for the whole logical/physical infrastructure of the Headquarter and five branches, including Cisco Routers, multi brand Switches, WAPs, Nortel/Avaya BCM Phone Systems and the IBM AS400 System and database.

• Subject-Matter Expert for the DOW Chemical, ACE Insurance, General Motors and AmBev accounts.• Technical Leader and Account Focal Point responsible for handling SLA and metrics, process implementation and alignment as well as operational schedule, including vacation control.• Designed new workflows and the implementation and tests of the AT&T Agile project which allowed for a new level of customer support and automation.

• Worked as a Network Specialist for several accounts such as DOW Chemical, Philip Morris USA, IBM, ACE Insurance, General Motors, AmBev, Gerdau/Ameristeel, AVIS and Nissan.• Part of the group in charge of the network infrastructure, improvement and support of level 2 and 3 incidents for worldwide customers aggregating more than 25,000 devices including Cisco, Bluecoat, Riverbed, F5, Extreme, 3Com, Lucent, DECNet and SNA.• Responsible for the migration of the IBM Bluesky Project from… Show more • Worked as a Network Specialist for several accounts such as DOW Chemical, Philip Morris USA, IBM, ACE Insurance, General Motors, AmBev, Gerdau/Ameristeel, AVIS and Nissan.• Part of the group in charge of the network infrastructure, improvement and support of level 2 and 3 incidents for worldwide customers aggregating more than 25,000 devices including Cisco, Bluecoat, Riverbed, F5, Extreme, 3Com, Lucent, DECNet and SNA.• Responsible for the migration of the IBM Bluesky Project from AT&T Brazil to AT&T India. Spent 15 days in India coordinating the cutover of handling the LAN/MAN infrastructure support of all IBM sites in Canada, Brazil and the US. • Part of the group of network specialists in charge of the NISSAN migration from the IBM US Team to the AT&T Brazil GCSC. I was responsible for gathering all the documentation, knowledge transfer, and implementation of the new documentation/processes for this environment.• Focal point for mentoring peers and juniors as well as coordinating activities among the team. Show less

• Worked as a Network Support for the IBM Internal Account.• Responsible for monitoring the infrastructure, administration, improvement and support of level 2 incidents for the IBM Cisco environment in Canada, Brazil and the US.• Instructor at the Americas Delivery Integration Training Center for the following courses: Network I and II (Client/Server environment, TCP/IP and Applications), Lotus Notes, Win200X and Tivoli TEC.

Responsible for the IT infrastructure of this company. I created most of the school’s didactic material and coordinated all the instructors by checking their class content and teaching methods.Performed classes of Web design and Graphic Tools (Photoshop, Poser, Gimp, Flash, Dreamweaver, Corel Draw, etc), Windows, Linux, Web design, basic programming, Office Packs (Microsoft, Open Office, Star Office) and others.