Ari Peña Email & Phone Number

Fort Myers, Florida, United States

As the pioneering Government Contracting Manager at Miniopolis, I focus on sourcing public sector opportunities, developing compelling proposals, and ensuring strict compliance with government regulations. By establishing and refining our approach to government contracts, I am helping our company break into the public sector for the first time, opening new avenues for growth and positioning us as a competitive player in building and infrastructure projects.

Raleigh, North Carolina, United States

-Led the development of 3 modules within the AutoRec (automated reconciliations) suite of tools.-Collaborated with stakeholders to define product vision, strategy, and roadmap, aligning with company goals and market trends.-Conducted market research and competitive analysis to identify customer needs, market opportunities, and areas for differentiation.-Managed product backlog, prioritized features, and defined user stories based on business value and customer feedback.-Facilitated agile ceremonies, including sprint planning, backlog grooming, and daily stand-ups, to ensure timely delivery of features and enhancements.-Worked closely with design and engineering teams to translate requirements into technical specifications and guide product development efforts.-Conducted user testing and gathered feedback to iterate on product features and enhance user experience.-Communicated product updates, milestones, and metrics to stakeholders through regular status updates, presentations, and reports.

Raleigh, North Carolina, United States

-Defined product requirements, documented user stories, and maintained the product backlog.-Assisted in market research and competitive analysis to identify market trends, customer needs, and growth opportunities.-Participated in agile ceremonies, including sprint planning, backlog refinement, and sprint reviews, to assist in product development efforts.-Collaborated with cross-functional teams, including design, engineering, and marketing, to ensure alignment and execution of product strategy.

Columbus, Ohio, United States

-Oversaw product support operations, ensuring timely resolution of customer issues and high-quality customer experiences.-Managed a team of support specialists, providing coaching, training, and performance evaluations.-Implemented process improvements to enhance the efficiency and effectiveness of support operations.-Collaborated with product management and engineering teams to prioritize and address customer feedback.

Columbus, Ohio, United States

-Provided expert technical support to customers, troubleshooting software issues and providing timely resolutions.-Acted as a subject matter expert, assisting junior support specialists and escalating complex issues as needed.-Developed and maintained support documentation, knowledge bases, and training materials.-Collaborated with product management and development teams to identify and address recurring issues and customer pain points.

Columbus, Ohio

-Designed and led post-transaction processes related to artwork creation, production, and installation for purchased billboards.-Orchestrated team of 6 interns to run sales operations/support for Account Managers.-Increased supply of available options in marketplace by managing relationships with sellers.-Performed account management duties for top strategic customers.

Columbus, Oh

-Grew Supplier Relations team from 2 to 6 by hiring, training, and establishing organizational processes for teammates.-Led the ramp-up of 6 new customers within the guaranteed time frames. HCA, the largest healthcare system in the US, was successfully implemented 2 months ahead of schedule.-Grew volume of personal book of business by 34% in past year and ensured team consistently met quarterly growth goals over past year and a half.-Helped ideate, design, and map process flow for new self-manage software being designed for customers - a first in the industry.

Columbus, Ohio Area

Venture For America is a selective (12% acceptance) two-year entrepreneurship fellowship that serves to create economic opportunity in American cities. VFA Fellows complete intensive training and commit to spending two years working at a high-growth company in an emerging startup ecosystem.

Columbus, Ohio

-Redesigned Sales Agreement template to expedite sales process and increase professionalism.-Improved transparency and internal understanding of onboarding for new customers by restructuring sales business process.-Managed and created Program Plans for company’s College and 4-H initiatives including project components, team member responsibilities, marketing plans, training plans, and financial goals/outcomes.

Washington D.C. Metro Area

• Instituted 1-on-1, 30-minute conversations with every resident twice per semester to increase familiarity• Plan a variety of programs for residents including: trips to performances/museums and professional development workshops (exceeded expectations of hosting 3 programs per month by averaging 9/month)

Washington D.C. Metro Area

• Direct callers and visitors to the appropriate personnel based on their needs or answer their inquiries myself• Organize monthly luncheons between the VP of Student Affairs and groups of 40+ student leaders on campus

Washington D.C. Metro Area

• Coordinate fundraising efforts through investor relationships and various equity crowdfunding platforms• Analyze business operations and scalability to provide strategic analysis on allocation of investment funds

Severn, Md

• Maintained accounts payable and ensured all vendors were paid promptly• Coordinated shipping logistics for multiple orders of our largest client (52+ pallets per day)

Raleigh-Durham, North Carolina Area

• Collaborated with Project Managers and Subject Matter Experts to write, design, and edit a 116-page handbook to be used by all Professional Services clients to better understand implementation and their specific roles within it.• Improved asset management by researching best practices within Allscripts and recommending an appropriate Content Management System so team members could access, edit, and share documents more effectively.

Miami, Fl

• Met with families individually and taught them financial concepts in order to create customized plans for protecting their income, lowering their debt, and saving for their retirement and children’s college education.• Trained coworkers out in the field with multiple families so that I may develop them as independent leaders and establish a sustainable system where local families could continue to be helped once I moved to a different state.

Miami/Fort Lauderdale Area

• Administered the Management Development Program to include participant enrollment, participant registration for prerequisite assignments, meeting space/food accommodations throughout the United States, and feedback compilation.• Updated Organizational Development and Learning’s training manuals. To be used by all company mechanics.

• System Administration for ADP's Virtual Edge Applicant Tracking System to include Job Catalog maintenance, Job Seeker management, assessment creation & validation, and position mapping.• Oversaw the E-Verify Project and managed compliance for E-I9 & Work Opportunity tax credits.• User acceptance testing for new release software.

Miami/Fort Lauderdale Area

• Recruiting Dept.: Prepared necessary paperwork for an OFCCP audit (a two-month endeavor). Also prepared Personnel Folders for newly hired employees and shipped them various hiring managers.• Diversity and Inclusion Dept.: Aided in research of diverse organizations throughout four specific regions within the United States and prepared dashboards representing these organizations. Also proofread wording on new D&I section of Ryder's website.• Talent Management Systems and Support Dept.: Aided in gathering and organizing data for quarterly metrics reporting on recruitment goals and hiring trends.

Bachelor Of Science (B.S.), Management & Finance

Activities and Societies: Georgetown University Student Association (GUSA) Transfer Council, Georgetown Scholarship Program (GSP) Student.

Aa, Business Administration - Management

Activities and Societies: The Honors College, President of Phi Beta Lambda, Treasurer of Students Aiding International Development, Member.