Daria M. Email & Phone Number

Ontario, Canada

• While working for a leading global media intelligence company, my day-to-day workflow includes tasks such as:
• Utilizing Cision's internally-developed media monitoring, scraping, and analysis tools in order to produce in-depth qualitative analysis and key performance indicators' reports for each client, according to their needs.
• Cleaning, analyzing, and organizing retrieved data on a regular basis (through daily, weekly, monthly, quarterly, and annually scheduled reports) to communicate the ongoing media trends and potential further actions.
• Critically evaluating the overall mediascape within each client's industry to distill notable actionable insights from less impactful everyday coverage, and notifying my clients of any immediately noteworthy.
• Conducting comparative research on marketing strategies within my clients' industries to deepen their understanding of the competitors' core plan of actions, and to facilitate clients' awareness on their strengths and.

Ottawa, Ontario, Canada

• While working in a globally recognized English Language Evaluation center, I:
• Ensured the accuracy of, and followed up on any discrepancies in the personal information provided during the registration process for up to 60 test-takers per day in order to ascertain the validity of test-takers'.
• Prepared and organized test materials, and sanitized computer equipment at the beginning of each day, as well as before each examination period, for up to three different examinations at a time.
• Provided test-takers with necessary instructions and tools for successful completion of the examination, de-escalated any technical issues arising during the examination, ensured a quiet and welcoming environment.
• Set up virtual conference rooms and tested audio-visual equipment with speaking examiners from different time zones to conduct the speaking part of the examination, navigating the traffic of test-takers to the.

Ottawa, Ontario, Canada

Collected and analyzed up to 80 research articles per topic on a number of social psychology themes and presented relevant articles’ summaries to the lead research supervisor.Proposed possible avenues of research to an immediate supervisor, two of which were adopted into working research project proposals.Developed a number of social psychology surveys.

Ottawa, Ontario, Canada

• While working part-time during my undergraduate studies in one of Canada capital's universities in a role of a teaching assistant, I:
• Assisted a number of faculty members with students' administrative inquiries and content-related questions via email, Zoom meetings, and individually scheduled sessions to help reduce professors' administrative load.
• Reviewed the accuracy of midterm testing questions, as well as of more elaborate grading rubrics, and consequently applied them to evaluate students’ performance in three upper-class advanced psychology courses.
• Led small-group discussions, where required, during class time, prompting the students to generate ideas and to form opinions on various psychological concepts and historical advancements by generating a welcoming and.
• Performed clerical duties such as typing, filing, setting up equipment, photocopying, and inputting administrative data such as grades, both in the physical class performance folder, as well as through university's.
• Participated in meetings and events, and used all communication channels effectively to support the smooth operation of the learning process both in-person and during the challenging COVID-19 online learning arrangement.

Ottawa, Ontario, Canada

• While working for a well-known global chain of affordable Youth hostels, I:
• Assured the accuracy of up to 80 bookings per day, including booking changes and cancellations, handling of refunds, and de-escalation of conflict situations between guests and guests and hostel representatives, in.
• Maintained a 97% response and a 95% customer satisfaction rate on four major booking platforms (including Expedia and Booking.com) by providing prompt and accurate responses to clients’ questions in English, French.
• Verified revenue from all hostel income sources, including tips and the overall daily cashflow, to be accurately balanced at the end of the day by checking each staff member's daily log, following up on any.
• Trained and supervised 4 new-hire employees with 100% retention rate following the probation period in a fast-paced hospitality environment, by facilitating the new employees' familiarity with the company’s policies.
• Improved the logistic flow and turnaround time of baggage storage in the hostel by developing a system of numbered tags and an electronic sign-off sheet shared across all staff members, implemented to allow staff.

Moscow, Russia

• During my typical day-to-day workflow in one of the most prestigious linguistic Russian universities, I:
• Communicated via phone, email, and the internal faculty website the weekly academical goals, faculty events and seminar, and class cancellations, as well as provided various supporting resources (such as term paper.
• Notified the Dean’s office on the current performance of approximately 400 students in the Legal Department following the examination period twice a year, as well as kept the registry of all prospect students in the.
• Designed the faculty’s course schedule based on professors’ availability, time preferences, and classroom accessibility twice a year with minimum revisions, and a 95% faculty satisfaction rate.
• Proofread and wrote internal communication for the Dean in trivial matters, such as student communication, appointment scheduling, and office supplies ordering.

Certificate

Certificate

Bachelor Of Arts - Ba