Daria M. Email & Phone Number

Ontario, Canada

While working for a leading global media intelligence company, my day-to-day workflow includes tasks such as:•Utilizing Cision's internally-developed media monitoring, scraping, and analysis tools in order to produce in-depth qualitative analysis and key performance indicators' reports for each client, according to their needs and preferences (including areas such as crisis event management, product coverage, competitors' overview, key message distribution, and social media presence).•Cleaning, analyzing, and organizing retrieved data on a regular basis (through daily, weekly, monthly, quarterly, and annually scheduled reports) to communicate the ongoing media trends and potential further actions for a set of clients spread across various industries (including, but not limited to, the automotive, hospitality, retail, information and technology, development, and government sectors).•Critically evaluating the overall mediascape within each client's industry to distill notable actionable insights from less impactful everyday coverage, and notifying my clients of any immediately noteworthy advancements, political shifts, or overall impactful trends.•Conducting comparative research on marketing strategies within my clients' industries to deepen their understanding of the competitors' core plan of actions, and to facilitate clients' awareness on their strengths and weakness compared to the other key players in the market to enhance their preparedness in executing industry-related business decisions.

Ottawa, Ontario, Canada

While working in a globally recognized English Language Evaluation center, I:•Ensured the accuracy of, and followed up on any discrepancies in the personal information provided during the registration process for up to 60 test-takers per day in order to ascertain the validity of test-takers' documents and to facilitate the integrity of the test-taking process.•Prepared and organized test materials, and sanitized computer equipment at the beginning of each day, as well as before each examination period, for up to three different examinations at a time.•Provided test-takers with necessary instructions and tools for successful completion of the examination, de-escalated any technical issues arising during the examination, ensured a quiet and welcoming environment throughout the test duration, as well as executed post-test debriefing on next steps , estimated test results timeline, and established processes on reexamination and test score regrading requests.•Set up virtual conference rooms and tested audio-visual equipment with speaking examiners from different time zones to conduct the speaking part of the examination, navigating the traffic of test-takers to the examination room according to the pre-established schedule and examiners' availability.

Ottawa, Ontario, Canada

Collected and analyzed up to 80 research articles per topic on a number of social psychology themes and presented relevant articles’ summaries to the lead research supervisor.Proposed possible avenues of research to an immediate supervisor, two of which were adopted into working research project proposals.Developed a number of social psychology surveys aimed at investigating Canadians’ tendency to perceive time, romantic relationships, and past in-group crimes.Created and implemented automated programming scripts to obtain up to 100,000 Tweets and Reddit posts for three separate research projects to provide for a more authentic and accurate results.Presented a quantitative research thesis project to the committee, enhanced by a set of bar and line graphs, as well as a presentation poster, to simplify and visualize the data discussed.

Ottawa, Ontario, Canada

While working part-time during my undergraduate studies in one of Canada capital's universities in a role of a teaching assistant, I:•Assisted a number of faculty members with students' administrative inquiries and content-related questions via email, Zoom meetings, and individually scheduled sessions to help reduce professors' administrative load.•Reviewed the accuracy of midterm testing questions, as well as of more elaborate grading rubrics, and consequently applied them to evaluate students’ performance in three upper-class advanced psychology courses, providing students with performance comments and recommendations, and assisting their understanding of the content by explaining challenging concepts, creating various review exercised, and holding regularly scheduled Q&A sessions.•Led small-group discussions, where required, during class time, prompting the students to generate ideas and to form opinions on various psychological concepts and historical advancements by generating a welcoming and judgement-free environment, and also providing support, as appropriate, for students with communication difficulties, cognitive and learning complexities, and other behavioral, emotional, and social developmental issues to enhance their learning experience in the classroom.•Performed clerical duties such as typing, filing, setting up equipment, photocopying, and inputting administrative data such as grades, both in the physical class performance folder, as well as through university's internal EDU platform.•Participated in meetings and events, and used all communication channels effectively to support the smooth operation of the learning process both in-person and during the challenging COVID-19 online learning arrangement.

Ottawa, Ontario, Canada

While working for a well-known global chain of affordable Youth hostels, I:•Assured the accuracy of up to 80 bookings per day, including booking changes and cancellations, handling of refunds, and de-escalation of conflict situations between guests and guests and hostel representatives, in addition to internal conflict resolution between junior staff members.•Maintained a 97% response and a 95% customer satisfaction rate on four major booking platforms (including Expedia and Booking.com) by providing prompt and accurate responses to clients’ questions in English, French, and Russian languages.•Verified revenue from all hostel income sources, including tips and the overall daily cashflow, to be accurately balanced at the end of the day by checking each staff member's daily log, following up on any discrepancies, and providing the management with a daily revenue report at the end of night audit evaluation.•Trained and supervised 4 new-hire employees with 100% retention rate following the probation period in a fast-paced hospitality environment, by facilitating the new employees' familiarity with the company’s policies and protocols through shadowing sessions, direct supervision, and "stand-by" assistance on an as needed basis.•Improved the logistic flow and turnaround time of baggage storage in the hostel by developing a system of numbered tags and an electronic sign-off sheet shared across all staff members, implemented to allow staff members easily identify each respective guest's bags, especially during the morning check-out and afternoon check-in rush times.

Moscow, Russia

During my typical day-to-day workflow in one of the most prestigious linguistic Russian universities, I:•Communicated via phone, email, and the internal faculty website the weekly academical goals, faculty events and seminar, and class cancellations, as well as provided various supporting resources (such as term paper guidelines, urgent support contact information, financial support documentation, etc.), for over 400 students in the university’s undergraduate Legal Department.•Notified the Dean’s office on the current performance of approximately 400 students in the Legal Department following the examination period twice a year, as well as kept the registry of all prospect students in the department, and notified individual students on re-examination appointments and their "probation" statuses.•Designed the faculty’s course schedule based on professors’ availability, time preferences, and classroom accessibility twice a year with minimum revisions, and a 95% faculty satisfaction rate.•Proofread and wrote internal communication for the Dean in trivial matters, such as student communication, appointment scheduling, and office supplies ordering.

Certificate

Certificate

Bachelor Of Arts - Ba