Supervises direct service employees by setting expectations for attendance, performance and by holding employees accountable to the company's policies and guidelines. Schedules employees as directed by the client's care plan. Create work schedules in the system, manage changes to client and facility schedules. Provide alternate coverage to ensure the client's care plan is followed and client services are not interrupted. Complies with all Managed Care Organization, Medicare, Medicaid, and HIPAA regulations and requirements at all times. Maintains confidentiality at all times due to access to sensitive information.

Scheduling appointments for patients and ensuring to obtain accurate demographic information in computer medical programs. Answering questions and offering information as requested to provide patient-focused service and professional customer service.Scheduling appointments for 18 different specialty departmentsTechnical expert for day-to-day activates. Optimized service procedures to increase customer satisfaction

Coordinates services between patients’ needs and staff availability, track client and staff schedule changes and update through the computer system while possessing the ability to handle complex appointment requests in all necessary applications.

Evaluated and analyzed new and existing customer auto, property, and personal liability insurance policies for potential risk in the state of California. Taking phone calls from California agents and assisting them on writing business. Processing new business auto policies. Assisting with new hire training.I was tasked with the role of employee liaison to provide feedback from peers to leadership.