Arishma Kumar Email & Phone Number

Auckland, NZ

• Exceed customer expectations by providing unparalleled service, resolving inquiries and addressing daily issues.
• Convey professionalism and efficiency at all times, staying at the forefront of industry trends and best practices.
• Leverage phones, email and other platforms, enhancing customer communication and correspondence by 25%.
• Work closely with over 55 customers, understanding their specific needs and offering tailor-made solutions.
• Maintain records of all interactions and transactions, ensuring accuracy and compliance with set standards.
• Engage in day-to-day activities and strategic initiatives focused on attracting new members to the organization.

Auckland, Auckland, New Zealand

• Was on-call to assist customer via phone and emails while providing concise explanations of coverage, claim procedures, and claim decisions to policyholders and answering any inquiries or concerns they may have.
• Assessed the validity and extent of the claims while evaluating claims in accordance with standard company policies, industry regulations and legal requirements and ensuring fair and accurate assessment and settlement.
• Maintained records of claim activities, documentation and correspondence in claims management system.
• Tracked claims progress, ensuring timely resolution and providing regular updates to policyholders.
• Liaised with policyholders, external vendors and internal stakeholders to gather information required to support claims process while reviewing relevant policy details, supporting documentation and conducting.
• Observed industry trends, regulations and best practices related to home and contents insurance claims.

Auckland, Auckland, New Zealand

• Followed up with leads while nurturing relationships that connect with clients and increasing sales by over 42%.
• Oversaw the entire process from property listing to closing to ensure quick, seamless transaction experience.
• Assessed and resolved issues on time while conducting discoveries on diverse real estate transactions.
• Held buyer and seller consultations to find out their needs and wants in a home, showing properties that met those needs, conducting open houses, attracting prospects and promoting agency listings and new business.

Auckland, Auckland, New Zealand

• Understood clients’ needs and guided them through the process of purchasing or selling their homes.
• Maintained a standard of professional, courteous and efficient service under demanding circumstances.
• Sought property listings, interviewing all prospects, discussing conditions of sales and drawing up contracts.
• Served as the point of liaison between several property owners, landlords, prospective clients and tenants.
• Assisted other salespersons to compile lists of properties that matched client's needs and financial resources.

Auckland, Auckland, New Zealand

• Helped multiple clients to achieve their property aspirations by attracting the best buyer for their much-loved homes, finding smart buys for coveted first-home purchase and achieving the best possible result for all.
• Generated leads in the target market, researching and forming marketing strategies for real estate projects.
• Managed and maintained relationships with clients, prioritizing professionalism, excellence and service delivery.
• Streamlined company materials and campaigns while ensuring consistent messaging and handling of all customer interactions via outgoing call to offer products at regular/special prices and increase sales volume.

Auckland, Auckland, New Zealand

• Sought new clientele through face-to-face contact, generating new prospective clients, recommending available personal insurance products to customers, assessing clients' financial portfolios and encouraging clients to.
• Acquired new business via calls, networking and other lead sources to meet new business production goals.
• Acted as a trusted advisor by helping clients to manage their personal risks, determining correct levels of coverage for each policy and comprehensively educating them about potential gaps in their insurance coverage.

Waitakere, Auckland, New Zealand

• Assessed student development, modifying teaching style and accommodating different learning needs.
• Established an environment conducive to learning while promoting quality student/teacher interaction.
• Prepared training materials, resources and classes to teach and train people to learn and utilize new knowledge.
• Liaised with the administration when various students needed academic intervention or support programs.

Suva, Central, Fiji

• Employed quality class instructions, raising student progress and using state-of-the-art teaching methods.
• Oversaw the sourcing, recruiting and interviewing education candidates and recommending potential new hires.
• Led the creation and application of curriculum courses and extracurricular programs to meet their needs.
• Helped with the development, execution and review of budgets, school policies as well as rules and regulations.

Post Graduate Diploma, Educational Leadership And Management

Bachelor Of Education, Secondary Education And Teaching