Aris Prabowo Email & Phone Number

Bojonegoro, East Java, Indonesia

• Sucessfully Increased company social media engagement up to 300% in less than a year• Involved in content productions as talent, script writer and video editor• Create content that has value and consistency across all social media platforms• Develop and organize programs with influencers and media partners• Provide recommendations and suggestions for social media marketing strategies

Bojonegoro, East Java, Indonesia

• Troubleshooting on Software, Hardware and Network.• Install, configure, and troubleshoot network components such as Router, Unify, Access Point• Server monitoring and troubleshooting using Proxmox and Zabbix• CRM & ERP System (Odoo) technical help desk for 10 divisions• Handle asset management, maintain inventory, and perform regular data backups

Indonesia

• Create measurements to determine the relevance of the search engine results• Work independently and on a team on the project, to enhance search engine results• Determine the relevance, quality and usefulness of search engine results• Use qualitative data to provide recommendations on optimizing search engine results

Sleman, Daerah Istimewa Yogyakarta, Indonesia

- Assist Indonesian and Malaysian clients with website hosting-related questions on live and email conversations.- Responsible for user's account management via CRM.- Manage communication through live chat and email.- Maintain the existing clients by implementing customer obsession value to achieve the best user experience.- Ensure the highest level of customer service with empathy, problem-solving, and proactiveness.- Maintaining customer service targets including message reply time, accuracy of information, clarity of communication, length of time for problem solving and customer happiness scores.- Troubleshooting and solving issues on client's websites (HTML, CSS, PHP,MySQL)- Escalating problems by contacting directly with the relevant team including the product team, finance team, engineer team and other teams related to problems experienced by customers.- Up-selling and cross-selling during live and email-based conversations.- Assist international and Indonesian teams with advanced cases.- Support teammates with peer-to-peer learning and constructive feedback.

- The author of a paper entitled "Analysis of Agricultural Products Package Recommendations Using the FP Growth Algorithm." - Research started in 2020 under the guidance of 2 lecturers, which is a continuation of a thesis project at the Faculty of Computer Science specializing in data analysis. - The method applied in the research is Data Mining using the FP-Growth algorithm. This method was applied to obtain association rules to make some recommendations for agricultural product packages at farm shops to increase their sales. - Successfully presented the paper at an international conference called the International Conference on Networking, Information Systems & Security in March 2022.

Bali, Indonesia

Work on a company profile website to promote the services of the company.

Bojonegoro, East Java, Indonesia

Bachelor'S Degree, Computer Science, 3.82

Education record