Arissa Shang Email & Phone Number

Cambridge, Massachusetts, United States

• Fellowship Coordinator, acting as communication liaison for Center Fellows
• Plans and organizes events, inviting guest speakers and coordinating their travel and speaking engagement logistics
• Trained in Salesforce Marketing Cloud to create emails and RSVPs, conducts A/B testing on newsletters to reach a wider audience
• Created the Project Instagram from scratch, using Canva and Salesforce Marketing to create branded content
• Assists in managing Project Twitter and Instagram, planning and creating posts
• Updates the Project website content and structure

Cambridge, Massachusetts, United States

Style Consultant and Fashion Curator for a tech-enabled start-up vintage fashion company with two brick and mortar locations (and growing) based in Boston, MA.

Cambridge, Massachusetts, United States

• Contract work via HUB Technology Group for Harvard Kennedy School's Belfer Center for Science and International Affairs
• Coordinates travel logistics and creates flight bookings and hotel reservations for supported faculty members
• Acts as Faculty Assistant for faculty's course, supporting course administrative duties and logistics
• Updates and maintains the course Canvas page, compiles and edits course materials
• Responds to student email inquiries and requests in a timely manner
• Coordinates and communicates with Course Assistants and Teaching Fellows to support the course with printing of documents, archiving materials, and updating and distributing course materials

Chestnut Hill, MA

• Served as a teaching assistant across 4 different courses Fall 2021-Spring 2022 for multiple professors
• Intercepted and managed communications from students and provided guided tutoring
• Communicated daily with professors to ensure class and meeting schedules were maintained
• Designed and facilitated an hour-long discussion class each week for 13 students
• Created visual presentations within tight deadlines to support course content
• Organized, administered, and graded coursework and exams, upwards of 50 assignments per week

Auburn, Maine, United States

• Mediated and intercepted customer and interdepartmental communications including phone calls, voicemails, emails, and online chats to ensure high quality customer support
• Worked collaboratively with a team to maintained quality control of schedules up to two months in advance, with an average of 350+ appointments per week
• Scheduled, coordinated, and dispatched an average of 100+ new appointments each week
• Trained and supported new hires into the role, ensuring clear demonstration of communication methods, programs used, and proper task completion
• Ensured schedule optimization, invoice accuracy, billing accuracy, and appointment verification
• Collaborated with a team of 8 members to tackle a fast-paced demanding environment

Windham, Maine, United States

• Guided content strategy and updated messaging and imagery on the website to optimize usability, gain trust, and increase traffic
• Identified areas for improvement through competitive analysis to ensure concrete differentiation and better positioning
• Established and maintained a clear and detailed portfolio system for organizing files
• Photographed and inspected all new incoming recreational vehicles (luxury travel trailers) to feature on the company website

Windham, Maine, United States

• Managed the company’s RV rental program marketing in-house
• Wrote, designed, and formatted marketing collateral such as: sales emails, flyers, posters, and brochures, and sales packets
• Conducted competitive analysis to support designing marketing collateral
• Provided consultation and input on website development
• Coordinated and scheduled weekly rentals for 14 RV units ensuring each unit is prepared properly
• Prioritized and managed communications and deadlines and maintained billing accuracy for all customers

Chestnut Hill, MA

• Intercepted and managed communications from students to address questions and provide support for class content and assignments
• Communicated daily with professors to ensure class and meeting schedules are maintained
• Coached and encouraged students in coursework to develop skills and meet personal goals
• Designed and executed visual presentations to support course content
• Supported review and comprehension of material with guided tutoring sessions
• Assisted professor with administering and grading of coursework

Chestnut Hill, Massachusetts

• Part-time work during the academic year
• Processed and filed sensitive paperwork regarding the tutoring of student-athletes
• Communicated with Academic Advisors to ensure accuracy of information and make necessary updates and corrections
• Executed tasks efficiently to meet deadlines
• Arranged and organized office materials and files to optimize efficiency
• Trained on university system, Pharos, to ensure accurate information input

Chestnut Hill, MA

• Guided and instructed student-athletes in the creation of personal short-term and long-term academic goals
• Stimulated students with questions and topics to review to ensure an effective tutoring session
• Mediated and intercepted concerns or questions about course content to ensure student understanding
• Encouraged healthy studying and note-taking habits to aid in academic success
• Communicated and coordinated with Academic Advisors in order to meet the academic needs of students

Turner, Maine

• Intercepted and managed customer communications in-person and over the phone to ensure customers were given all information and assistance needed
• Communicated with customers, suppliers, and manufacturers to create special orders for replacement parts to ensure customer satisfaction
• Assisted in creating and facilitating daily parts deliveries and orders
• Designed displays and merchandised items for optimal organization and visual stimulation

Windham, Maine

• Greeted and communicated with customers face-to-face, listened to their needs and concerns, and helped locate or order merchandise for their needs
• Offered solutions and recommended products for customer RV-related problems over the phone
• Designed, created, and organized select merchandise areas to increase sales of certain products or brands
• Designed, reviewed, and edited several online and in-store advertisements to ensure clarity and relay the company message

Bachelor'S Degree, Communication, General

Communication And Media Studies

Study Abroad Program in affiliation with Boston College