Arissa Shang Email & Phone Number

Cambridge, Massachusetts, United States

• Fellowship Coordinator, acting as communication liaison for Center Fellows• Plans and organizes events, inviting guest speakers and coordinating their travel and speaking engagement logistics• Trained in Salesforce Marketing Cloud to create emails and RSVPs, conducts A/B testing on newsletters to reach a wider audience• Created the Project Instagram from scratch, using Canva and Salesforce Marketing to create branded content• Assists in managing Project Twitter and Instagram, planning and creating posts• Updates the Project website content and structure• Coordinates travel logistics and creates flight bookings and hotel reservations for supported faculty members• Acts as Faculty Assistant for faculty's course, supporting course administrative duties and logistics• Acts as assistant for David Sanger, Adjunct Lecturer and Washington Correspondent for the New York Times• Updates and maintains the course Canvas page, compiles and edits course materials• Responds to student email inquiries and requests in a timely manner• Coordinates and communicates with Course Assistants and Teaching Fellows to support the course with printing of documents, archiving materials, and updating and distributing course materials• Maintains contact and filing databases for accuracy• Supports duties of faculty member's Executive Assistant and fills-in when necessary• Manges calendar, travel, and meeting schedules• Drafts correspondence for supported faculty member and sends emails on their behalf• Updates faculty CV and website, ensuring publications are posted and disseminated• Completed Harvard's Center for Workplace Development Course: Introduction to Project Management• Member of the Belfer Center's Diversity, Inclusion, and Belonging Committee

Cambridge, Massachusetts, United States

Style Consultant and Fashion Curator for a tech-enabled start-up vintage fashion company with two brick and mortar locations (and growing) based in Boston, MA.

Cambridge, Massachusetts, United States

• Contract work via HUB Technology Group for Harvard Kennedy School's Belfer Center for Science and International Affairs• Coordinates travel logistics and creates flight bookings and hotel reservations for supported faculty members• Acts as Faculty Assistant for faculty's course, supporting course administrative duties and logistics• Updates and maintains the course Canvas page, compiles and edits course materials• Responds to student email inquiries and requests in a timely manner• Coordinates and communicates with Course Assistants and Teaching Fellows to support the course with printing of documents, archiving materials, and updating and distributing course materials• Maintains contact and filing databases for accuracy• Supports duties of faculty member's Executive Assistant and fills-in when necessary• Drafts correspondence for supported faculty member and sends emails on his behalf• Updates faculty CV and website, ensuring publications are posted and disseminated

Chestnut Hill, Ma

• Served as a teaching assistant across 4 different courses Fall 2021-Spring 2022 for multiple professors• Intercepted and managed communications from students and provided guided tutoring• Communicated daily with professors to ensure class and meeting schedules were maintained• Designed and facilitated an hour-long discussion class each week for 13 students• Created visual presentations within tight deadlines to support course content• Organized, administered, and graded coursework and exams, upwards of 50 assignments per week• Managed and maintained the class content pages including records of all exams and course materials

Auburn, Maine, United States

• Mediated and intercepted customer and interdepartmental communications including phone calls, voicemails, emails, and online chats to ensure high quality customer support• Worked collaboratively with a team to maintained quality control of schedules up to two months in advance, with an average of 350+ appointments per week• Scheduled, coordinated, and dispatched an average of 100+ new appointments each week• Trained and supported new hires into the role, ensuring clear demonstration of communication methods, programs used, and proper task completion• Ensured schedule optimization, invoice accuracy, billing accuracy, and appointment verification• Collaborated with a team of 8 members to tackle a fast-paced demanding environment• Worked with good judgment and discretion when handling confidential information• Provided remote administrative support and invoice review analysis and quality control as needed

Windham, Maine, United States

• Guided content strategy and updated messaging and imagery on the website to optimize usability, gain trust, and increase traffic• Identified areas for improvement through competitive analysis to ensure concrete differentiation and better positioning• Established and maintained a clear and detailed portfolio system for organizing files• Photographed and inspected all new incoming recreational vehicles (luxury travel trailers) to feature on the company website

Windham, Maine, United States

• Managed the company’s RV rental program marketing in-house• Wrote, designed, and formatted marketing collateral such as: sales emails, flyers, posters, and brochures, and sales packets• Conducted competitive analysis to support designing marketing collateral• Provided consultation and input on website development• Coordinated and scheduled weekly rentals for 14 RV units ensuring each unit is prepared properly• Prioritized and managed communications and deadlines and maintained billing accuracy for all customers• Managed frequent changes in scheduling, updated documents, and reorganized the rental scheduling and document filing system for optimization

Chestnut Hill, Ma

• Intercepted and managed communications from students to address questions and provide support for class content and assignments• Communicated daily with professors to ensure class and meeting schedules are maintained• Coached and encouraged students in coursework to develop skills and meet personal goals• Designed and executed visual presentations to support course content• Supported review and comprehension of material with guided tutoring sessions• Assisted professor with administering and grading of coursework• Managed and maintained the class content page including records of all exams and course materials

Chestnut Hill, Massachusetts

• Part-time work during the academic year• Processed and filed sensitive paperwork regarding the tutoring of student-athletes• Communicated with Academic Advisors to ensure accuracy of information and make necessary updates and corrections • Executed tasks efficiently to meet deadlines• Arranged and organized office materials and files to optimize efficiency• Trained on university system, Pharos, to ensure accurate information input

Chestnut Hill, Ma

• Guided and instructed student-athletes in the creation of personal short-term and long-term academic goals• Stimulated students with questions and topics to review to ensure an effective tutoring session• Mediated and intercepted concerns or questions about course content to ensure student understanding• Encouraged healthy studying and note-taking habits to aid in academic success• Communicated and coordinated with Academic Advisors in order to meet the academic needs of students

Turner, Maine

• Intercepted and managed customer communications in-person and over the phone to ensure customers were given all information and assistance needed• Communicated with customers, suppliers, and manufacturers to create special orders for replacement parts to ensure customer satisfaction• Assisted in creating and facilitating daily parts deliveries and orders• Designed displays and merchandised items for optimal organization and visual stimulation

Windham, Maine

• Greeted and communicated with customers face-to-face, listened to their needs and concerns, and helped locate or order merchandise for their needs• Offered solutions and recommended products for customer RV-related problems over the phone• Designed, created, and organized select merchandise areas to increase sales of certain products or brands• Designed, reviewed, and edited several online and in-store advertisements to ensure clarity and relay the company message

Bachelor'S Degree, Communication, General

Communication And Media Studies

Study Abroad Program in affiliation with Boston College