Arissa Santos Email & Phone Number

New York, United States

New York, New York, United States

• Ensures customers feel supported while getting acquainted with the platform. Provides product and subject matter education.
• Serves as the main point of contact for inbound inquiries from admins and escalate as needed.
• Provides specialized services to admins, Workers Compensation Claim filing, payroll issue triaging & support, and supporting the Customer Success Manager in certain end-of-year workflows.
• Explains complicated concepts (related to health insurance, compliance, taxes, etc.) in simple, user-friendly terms for customers
• Displays a high level of professionalism and compassion when working with each account on sensitive matters

San Diego, California, United States

• Documented and maintained client contact information, situation, and activity to reengage interest with each call to increase the efficiency of the sales cycle, resulting in 200+ active contacts across diverse.
• Negotiated contract terms (i.e. bill rates, other language) with client contacts and prepared new client contracts, resulting an average of 100+ active contractors with each quarter.
• Developed strategic partnerships with Recruiters to market clients and orders as attractive opportunities for Healthcare Professionals, including specialized projects valued at $11.7 million to provide pandemic care.
• Updated all internal partners in real time using placement statuses and tasks to deliver the most qualified candidates to the client with completed onboarding on time.
• Represented a central point of contact between facility client, Healthcare Professional, recruiter, and clinical liaison to effectively manage behavioral or performance challenges while on assignment, and preserved the.

Los Angeles, California, United States

• Provided 24/7 support and instruction to individuals with developmental disabilities in life skill areas and daily living activities.
• Tutored high school students with disabilities in online courses.
• Communicated ongoing care results and updates to relevant parties to foster active collaboration with clients and families for best care opportunities.
• Maintained a healthy and comfortable living environment for the client and followed Universal Precautions when assisting consumers in meal preparation and housekeeping skills training.
• Closely maintained consumer and program confidentiality to ensure appropriate serviceprovision.

Los Angeles, CA, United States

Undergraduate research assistant under Dr. Michael Fanselow. The laboratory investigates the nature and function of fear, asking how fear is learned and how fear memories are stored in the brain. Forebrain structures such as the amygdala and hippocampus in rat models are analyzed to understand how various structures and processes interact during fear.

Los Angeles, CA, United States

Oversaw the performance of 15 members of UCLA's Yell Crew. The Yell Crew handles the university's several mascot appearances at events in and out of the UCLA Athletics community, and they lead crowds of hundreds of people in cheering for UCLA's sports teams at the Rose Bowl and Pauley Pavilion. Managed Joe and Josie Bruin's Twitter, Instagram, and overall.

• Developed and executed Alpha Chi Sigma's social media strategies aligned with the UCLA's mission, values, and goals.
• Created compelling and engaging content, including posts, videos, and graphics, to drive audience engagement and increased UCLA and AXS brand awareness.
• Managed all chapter social media accounts, including but not limited to Facebook, Twitter, Instagram, and LinkedIn.
• Collaborated with internal departments, faculty, alumni, and student organizations to identify and prioritize impactful storytelling opportunities and ensure alignment with AXS guidelines and messaging.
• Monitored comments, messages, and inquiries across social media channels in a timely and professional manner.
• Served as the social media expert and campus advocate for both internal and external partners by staying informed about UCLA news, events, and initiatives to effectively promote and share relevant content with the AXS.

Los Angeles, California

Oversee rush events for the Fall 2018 Rush quarter. Organized events holding at least 30 people, including handling food, check-in, and communications between the fraternity and potential new members. Also designed all flyers, shirts, and other promotional material for two rush quarters.

Greater Los Angeles Area

Worked as a Spring intern with responsibilities in TV and feature script coverage, office upkeep, and covering desks. Work also included collecting stills and material for Zero Gravity's social media platforms.

Greater Los Angeles Area

Working under Caius Radu, MD in the Radu lab of the UCLA Ahmanson Translational Imaging Division. The lab aims to illuminate the mechanisms of nucleoside salvage metabolism in hematopoiesis, target nucleotide metabolism and DNA replication stress in tumor cells via kinase inhibitors, and developing PET assays to monitor cell-based therapies.

Greater Los Angeles Area

• Represented the team as UCLA's mascot, Josie Bruin, at all home games, community events, special team events, sponsor events and any other external appearances as required by the organization.
• Managed Joe and Josie Bruin's appearance schedule, including regular communication with internal and external clients, with an expectation of scheduling a minimum of 10 outside appearances per month.
• Managed and grew the mascot program for both Joe and Josie Bruin, including recruiting and oversight of Yell Crew performers.
• Maintained both mascots' social media platforms, developing engaging content to increase fan engagement across platforms such as Facebook, Twitter, Instagram, and TikTok.
• Executed holiday-themed outreach programs, including Joe and Josie events and appearances for Valentine’s Day and Halloween.
• Worked with Director of Promotions to find creative ways to engage fans on gamedays, including mascot performances and additional appearances.