Aristides Carrillo Email & Phone Number

Nayarit, Mexico

Nayarit, México

México

Punta De Mita, Nayarit, México

PRE AND OPENINGCreation of the Spa and recreation Opening Budget Purchasing and control of all the opening FF&E and OS&EDevelopment of full spa concept from de idea to the Spa MenuDevelopment of the global vision of wellness and Recreation as a business centerManagement of the recreational activities and entertainment including Christmas and new year event.Implementation of the recreational procedures in areas such as Kids Club, Activities, Teens.Development of concept for the Cabanas around the pool and beach areaDevelopment and Management of pool concierge refined serviceDevelopment of the concept for the hotel boutique and deli caféOpening of different areas such as Conrad Spa, Pool Concierge services, Kidsclub & Recreation, recreational activities and happenings of the hotel, ITUAHotel Boutique & COLIBRI Deli Café.FOLLOW UPTraining of all Spa and recreation Staff according to hotel brand requirementsCreation of the first Forecast after day one openingWork in the positioning of the Spa as a revenue center of the hotel Management of groups and weddings, including sales and operation from the spa and recreation sideFollow up on Maintenance of the areas Training on all security and safety standards according to brand requirements

Mexico

In charge of the training of all staff including Spa and recreation.Responsible for all guest situations, both positive and negativeIn charge of the sell and secure effective management of groups Effective management of all financial accounts for the different outlets Effective management of the cost control and purchasingManagement of the laundry and cleaning for the Spa (35000SF) Management of the maintenance of the building and equipment related to Spa and Recreation (fitness, aquatic, Spa, Kids,etc)Secure each and every guest has the correct billing and groups were closed in effectively manner Promote and secure the Image of the Spa and recreation as like the hotel is always positiveSecure effectively communication with the other areas is fluent to secure the result for all areas. Coordinate all security and safety related to guests and employees’ area always up to date and applicable.

Riviera Maya, Mexico

Playa Del Carmen, Quintana Roo, Mexico

Refresh and renew the hotel Spa conceptRetrain to all staff according to the new conceptManagement and proposal of the new Spa and Temazcal concept and fitness centre according to new conceptReposition of the new Wayak Spa concept within the property among the guest and the community Coordinate the operations of the spa and fitness center club and activitiesGuest service and complain management for both spa and fitness clubCoordinate all security and safety related to guests and employees’ area always up to date and applicable.

Playa Del Carmen, Quintana Roo, Mexico

Cancun Quintana Roo

FO Manager• Responsible for the operation of areas, such as reception, concierge, Bell-desk, boutique• Responsible for management the rooms inventory• Responsible for recruitment, interviewing, and hiring of new personnel.• Trainer in charge of front desk agents, concierge and Bell desk Staff.• Strong leadership training programs to increase the annual results, developing team work and general motivation.• Creation of a unique line of services exceeding the expectative of the clients with detailed and intuitive service.. Responsible to conduct employee’s evaluation.Spa Director• Responsible for the SPA Operation and administration.• Responsible for daily operation and management. • Responsible to design the new Spa Menu, treatments recipes and protocols. • Responsible to position the spa as an important source of revenue• Responsible for recruiting, interviewing and hiring of new personnel at the SPA in all areas.• Responsible to coordinate the Gym, and sports activities.• Coordinate promotion, campaigns and commercial strategies for the Spa and Esthetic services.• Responsible to manage the payroll, commission payments and valet commissions.• Responsible for inventories control and the elaboration of purchasing orders and its storage.• Manager on duty, executive guards in substitution of the GM.• Responsible to conduct employee’s evaluation.• Responsible to set and implement staffing levels and standards for all technical service providers and support positions• Responsible to maintain quality processes in all Spa areas• In charge of budget managing (Costs Control and Sales)

Cancun Quintana Roo

Front Office Assistant• Responsible for the operation of areas, such as reception, concierge, Bell-desk• Responsible for management the rooms inventory• Responsible to manage staff payroll and commission payment.• Responsible to design the Front office Manual, including check lists, SOPs, protocols and standards according to AAA 5 Diamonds, The Ritz-Carlton Hotel Co. and National Quality Price requirements. In 2005 the Hotel achieved the National Quality Price. • Responsible for recruitment, interviewing, and hiring of new personnel.• Trainer in charge of front desk agents, concierge and Bell desk Staff.• Strong leadership training programs to increase the annual results, developing team work and general motivation.• Achieved to develop a unique line of services exceeding the expectative of the clients with detailed and intuitive service.