Aristides Guirrengane Email and Phone Number

Responsible for overseeing technological infrastructure, cybersecurity, broadcast system administration, and team management, ensuring operational efficiency, system security, and adequate technical support for the entire organization.Proficiency in:Microsoft 365 (Exchange, Teams, SharePoint, Planner, Power Apps)Google Workspace GsuiteWork management systems like MONDAY and MicrosoftFirewall systems (Fortinet/Sophos)Aruba SwitchesVMware vSphereVeeam Backup & ReplicationVoIP GrandStreamProduction Systems – VsnExplorer (VSN (MAM/PAM))Editing Systems – Final Cut, Adobe Premiere, VSNnewsConnect weditFile Systems – NAS/DAC/XendataSocial Media Streaming Systems (Wirecast, Livestream-Vimeo, Ustream, Dacast)Transmission Systems (Mochilinks) – TVU/LiveUPlayout Regie Systems – Softron Onthe air video/VSNGraphics Systems – Softron Onthe air CG/VSNNews Systems - Ross InceptionTransmission Management Systems and TV Programming Software – VSNCreaVideo Systems – General knowledge of Video Systems (SDI) – Matrices, Encoders, Decoders, mixers, satellite receivers, etc.Key Projects:• Gsuite Platform Migration to Microsoft 365• Implementation of Microsoft 365 (Teams, SharePoint, Exchange, Planner, Power Apps)• Intranet Implementation and associated applications (administrative and operational work-based Microsoft Power Apps applications)• PHC CRM Implementation for managing the workflow of the commercial sector• Implementation of the ROSS INCEPTION news system• Implementation of the Transmission Management System and TV Programming Software – VSNCrea• Implementation of workflow diagrams for the production and TV programming areas

As an IT Analyst, I played a pivotal role in resolving technical issues, maintaining network infrastructure, implementing software/hardware solutions, ensuring operational efficiency and system security, while providing user support to maximize productivity and technological resource functionality.Skills include expertise in:Windows ServerGoogle Workspace GsuitePrimavera ERPSophos FirewallVeeam Backup and ReplicationHP SwitchesVMware vSphereEditing Systems – Final CutFile Systems – NASSocial Media Streaming Systems (Wirecast, Livestream-Vimeo, Ustream, Dacast)Transmission Systems (Mochilinks) – TVU/LiveUPlayout Regie Systems – Softron Onthe air videoGraphics Systems – Softron Onthe air CGVideo Systems – General knowledge of Video Systems (SDI), Satellite Receivers, etc.Key Projects:• Implementation of Windows Server 2019 domain control• Implementation of backup system - Veeam Backup and Replication• Implementation of Google Workspace Gsuite• Implementation of live streaming systems for social media platforms• Analog to Digital migration

As an IT Technician, my focus was on providing direct user support, diagnosing and resolving hardware and software issues, conducting preventive maintenance, maintaining the company's website, configuring systems, installing software and peripherals, aiming to ensure full functionality of equipment and user satisfaction.Key Projects:• Migration from Cat 5 to Cat 6 throughout the company• Implementation of an attendance control system• Development of a website with 24/7 video streaming (Online TV)

As a passionate and experienced Microsoft 365 Business Advisor, my mission is to empower individuals and organizations to maximize their potential with the Microsoft 365 suite of products. My commitment to customer service excellence and continuous improvement of the Net Promoter Score (NPS) is reflected in every interaction and solution I provide, including specialized consulting on applications such as Exchange Online, SharePoint Online, Microsoft Teams, Microsoft Office, OneDrive for Business, and others, tailoring them to the business needs and internal workflows of customers.Core Responsibilities:• Educate customers on the use of Microsoft 365 products and services, providing guidance on best practices to enhance productivity and collaboration.• Assist customers in evaluating the potential benefits of a Microsoft 365 subscription, offering personalized recommendations based on their business needs and use cases.• Advise on the different subscription plans and features available, helping customers choose the plan that best meets their needs and budget.• Guide customers through the process of obtaining a new subscription or enhancing their existing subscriptions, including step-by-step instructions and troubleshooting technical issues.• Stay up-to-date with the latest updates and enhancements to Microsoft 365, communicating these changes to customers appropriately.• Document technical issues and solutions in a knowledge base for future reference.• Collaborate with other technical support engineers and cross-functional partners to resolve complex technical issues.I am committed to ensuring that every customer not only understands the value of Microsoft 365 but also fully utilizes its capabilities to transform their business.