· Leading products through the complete life cycle from idea to development to go-to-market - and also responsible for the resulting business outcomes· Developing an autonomous retail product vision to encourage the team along with the product strategy to get there.· Managing and partnering with our Technical Product Owners to align the products' end-to-end lifecycle roadmap.· Bringing the product perspective when collaborating with AI engineers and researchers to craft and architect software systems for the end customer· Capture requirements for next-generation products including competitive analysis and customer feedback· Defining use cases, examples, and tools to convey the product value proposition to a variety of audience-ranging from the technically savvy to the novice· Collaborating with engineering, design, operations, sales, and marketing teams in driving the new product introduction process and product transitions· Educating current and potential customers and evangelizing the product· Developing and reviewing customer-ready collateral based on engineering or technical documents.

- Responsible for implementation and management of best practices across Latin America related to live network interventions:o Change Management – Committee Leader and authority change for all customers in Latin America.o Risk Management – Participation on the assessment, evaluation, execution and mitigation plans for all network interventions.o Problem Management – Together with customer teams, responsible for the identification, management, communication and closure of all problems identified during network interventions.o Performance Management – Consolidating and reporting, to entire LAT community, the achievements of each one of the customer teams, conducting weekly (low level) and monthly (high level) reviews and driving corrective actions that could help to improve Nokia support services, increasing customer satisfaction.- During this period, together with other initiatives, the downtime / network impact on customer networks was reduced in more than 20%, while the number of outages / emergencies caused by Nokia intervention was reduced in 65%.

- Performance management: responsible for LAT emergency / outage KPIs (inside LAT Incident Center): reporting, analysis, follow up and corrective actions. - Incident Management: Managing emergencies and crisis situations for LAT region, acting together with technical teams in order to detect, analyze and correct/solution for such situations, been responsible to take leadership of the situation, assuring that the needed resources are engaged, be sure that the needed escalations are done in time and that notifications to all stakeholders are sent to give full visibility on the problem until it’s resolution.

- Team Leader of Nokia IP engineers pool in Brazil o Competence developmento Resource allocation (LAT projects) o Cost center management. - Co-owner of the Cisco Go-4-Gold program in LAT, program developed to increase technical certification on Cisco routers. Responsible for e2e program/project management. During this period IP group has achieved 70% increase on first level certifications (CCNA) and 55% increase on professional level certification (CCNP).

- Project management e2e - Planning, preparation, execution, acceptance and closure. o Main project: Oi Telemar IP backbone implementation / expansion (RJ, MG, PE, CE).- Management of internal resources and also 3rd partner companies. Assuring that the services were implemented according to the budget and schedule.

- Level 1 technical support for GSM technology (internal and customer support).- Leadership on customer trials (GSM Technology - NanoGSM Products):o Brazil (Claro and TIM) o Italy (TIM)o Colombia (Claro)o Chile (Telefonica)

- Technical leader - O&M platforms installation/operation for Claro Brazil. o Main technical interface (internal and customer), for implementation, acceptance and operation/maintenance. o Responsible for e2e SW life cycle (planning / execution of SW updates/upgrades).

- Project: O&M project for Oi / Telemar GSM network. o NOC Supervisor: NOC shifts control (24x7), management of remote live network interventions teams (Siemens and 3rd Parties) and management of field teams). - Database administrator (Oracle and MySQL) / tool developer (Visual Basic / MySQL): development of SysControl, tool focused on network performance analysis. - Performance management: responsible for the creation and reporting of NOC KPIs, being the main interface towards Oi executive board regarding NOC KPIs.

- Implementation of low capacity radios and BSS equipment for Oi project(first GSM implementation in Brazil) in 4 states (BA, AL, PE and CE). Responsibilities: installation supervision (3rd Parties), commissioning and acceptance.- Implementation supervisor (Tx – low capacity radios) for Telefonica Brazil and Telesp.

- SW Development for small size PBX.