•10+ years of experience in the software industry as a QA Engineer and also an Operations Engineer•Involved in preparation of Test Scenarios, Test Cases and execution of the same. Strong abilities in Software Testing including creation of test scripts / cases, execution of Functional Tests and tracking of defects till closure with absolute quality•Worked as Operations engineer, attending production calls, troubleshooting the application and resolving bugs•Good understanding of ITIL and ITSM operational processes like Incident Management, Change Management, Problem Management, Release Management and Service Improvements•Work with QA Release Management and L2 Support teams to ensure Quality Rollouts•Interacted with the business users, collected the requirements, analyze the requirements, design and recommend solutions•Involved in Performance, Regression and Functional Testing•Involved in defect raising, verification and failure review.• Involved in manual testing and Angular UI testing• Involved in writing VB scripts for automation•Writing test scenarios and test cases and by identifying requirement gaps