It Supporty Assoc Ii
CurrentProvide comprehensive technical supportAcquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions .WAN/LAN and on-site servers, alerts and change managementMac , JAMF server configuration and supportLinux system & permission administrationTicket queue managementHandling complex and technical resolutionsProvide on call-support for Sev1 and Sev2 incidentsHandle escalations from Level 1 supportFollow, update and create standard operating procedures (SOP) to improve the teams' knowledge management.