• Managed inventory operations for 18 million units across a 1 million sq. ft. facility in the East region, maximizing space efficiency. Executed externalization efforts for key clients such as Myntra and Arvind, contributing to the growth of Flipkart's Warehousing as a Service initiative.• Led capacity planning and forecasting, increasing operational capacity by 20% during peak seasons by optimizing resource allocation and streamlining workflows.• Orchestrated the strategic placement of 30 million units monthly, achieving 99.45% inventory accuracy and maintaining optimal inventory hygiene.• Spearheaded the launch of Myntra Large and 4 external clients, managing end-to-end operations and expanding their business.

• Implemented end-to-end grocery operations for the East, ensuring safety and service across 100 pin codes. Oversaw hiring, retention, and facility operations in an inclusive environment.• Directed operations, reaching peak volumes of 0.1 million grocery units in the East region, while maintaining 17 daily SLA compliance metrics.• Coordinated recruitment, training, and retention for 350 associates across 3 Kolkata sites, enhancing efficiency through cross training and upskilling in a safe, empathetic environment.• Initiated the launch of 100 EV vehicles for grocery delivery, reducing carbon footprint and promoting sustainable delivery models.

• Steered inbound and outbound operations for India's largest site, ensuring timely shipments and minimal order cancellations. Handled future planning and hiring of associates for the site maintaining operational efficiency.• Supervised 1,700+ team members at India's largest fulfillment center, overseeing the processing of 8 million shipments monthly with 99.95% accuracy, and maintaining 15 customer SLAs, achieving a peak of 0.4 million shipments in a single day during Diwali.• Implemented cross-functional training and agile systems, boosting daily productivity by 20% and team velocity by 25%, resulting in the highest nationwide delivery volume.

• Spearheaded external warehousing expansion across India, coordinating with vendor partners to maintain supply chain integrity for key categories, while facilitating regular team meetings with 10-12 members during the Covid-19 pandemic to address barriers and support work-life balance.• Developed India's first pantry node by building a high performing team servicing 20,000 deliveries across 4 cities of North India.• Partnered with 3PL providers like DHL, Yusen and Delhivery to create a nationwide delivery network, servicing 100,000 customers across India.

• Expanded Tier II city operations across India, ensuring adherence to timelines, anticipating challenges, and enhancing vendor and customer experience to drive growth.• Collaborated with program teams to launch over 50 vendor flex nodes in Indore and Surat within a year, managing order processing and ensuring the timely handover of 50,000 shipments daily.• Established East India's first book fulfillment center, setting a regional benchmark with 30,000 orders daily and same or next-day delivery while developing comprehensive SOPs for diverse job roles, clearly defining expectations and processes.

• Collaborated with US and Canada vendors to resolve issues and ensure accurate product details through coordination with catalog teams.• Resolved issues for 56 sellers daily, ensuring smooth operations while reviewing financial records to detect fraud and discrepancies, and implementing processes to minimize waste.• Assisted in managing 20 associates, driving operational improvements, maintaining high customer service standards, and addressing concerns.