Aritra Gupta Email & Phone Number

Woking, England, United Kingdom

• Project Allotment: Laboratory Information Management System Application TeamAllotment Date: 1st April 2024
• Spearhead critical support operations for Clinisys healthcare software, ensuring seamless resolution of complex technical issues and maintaining high client satisfaction.
• Manage high-priority service desk incidents within strict SLA timelines, driving operational excellence and minimizing downtime for healthcare clients.
• Collaborate closely with senior leadership… Show more Project Allotment: Laboratory Information Management System Application TeamAllotment Date: 1st April 2024
• Collaborate closely with senior leadership and cross-functional teams to enhance system performance, streamline processes, and contribute to continuous service improvements. Show less

Rajarhat, West Bengal, India

Project Allotted: TJX CompaniesDate of Allocation: 3rd January 2020-Leading ITSM team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.-End to end ownership of the daily KPIs and the delivery of obligations as agreed in the contract-Maintaining positive relationships with customers and good collaboration among.

Rajarhat, West Bengal, India

Role 1/1.5/2 for Incident Management Service Now| Support over 4000+ for TJX company and Corporation Users| Training SME for Store| Troubleshoot Network Switch, Firewall, and Modems| Down Store Team trouble and fixinglPOS store and Triversity| Windows Server 2008,2012/ 2012R2| Programs support| Wireless connect|Leiberts and UPS| Printers Desktop| Hardware.

Kolkata, West Bengal, India

• Project: Best Buy Geek SquadDate of Project Allocation: 21st September 2018Job Responsibilities:Working in 24/7 cross functional as teams withobjective of providing round the clock support andassistance to client.
• Working, smoothening and establishing ITIL andISM practices at an account level to provide themost effective and robust way of resolution of clientissues.
• Meeting deadlines and SLAs to… Show more Project: Best Buy Geek SquadDate of Project Allocation: 21st September 2018Job Responsibilities:Working in 24/7 cross functional as teams withobjective of providing round the.
• Meeting deadlines and SLAs to provide the mostpositive client facing experiences.
• Managing and initiating Major IncidentManagement (MIM) activities and performing at thehighest level in time crunch critical situations forissue resolutions.
• Providing firewall as well as monitoring services forclient applications.

Kolkata, West Bengal, India

I provide support for Incident Management forNorth American retail stores for Hardware,Software, and LAN communication incidents. Createnew and edit troubleshooting documentation invarious forms from full presentations to onlinechecklists. I use my analytical skills and experienceto find trends with Incident Management to identifyProblems, providing root.

Kolkata, West Bengal, India

Technologies Learned: Mobile technologies: GSM, CDMA, 3G, 4G LTE and LTE Advanced and Wi-Max,5G.Modern Transmission Technologies: OFC, SDH, NG SDH, DWDM, GPON,CPAN and FTTH,OTN.Next Generation Networks: Working of Digital Exchanges, Next Generation Network, and IMS.IT & Networking: IPV4, IPV6, LAN, VLAN, Router Configuration, Network Security, IoT,Block.

Balchelor'S In Technology, Electronics And Telecommunication

Activities and Societies: Government of India Certificate for NATIONAL SERVICE SCHEME - Member of advisory board of KIIT NSS. Actively.

High School Diploma, Isc, High School

Activities and Societies: Activities and societies: Interact Club - An active participant in interact activities. (2013-14) Member of.