Arivanathan Seevam Email & Phone Number

Collaborate with Cybersecurity and ensure effective implementation of high-level security solutions, in compliance with Company Security PolicyDeliver improvements to the IT infrastructure, using the ITIL, AGILE methodology, where fitsManage and maintain the IT service management & end-user computing centralized management systems and tools.Manage all.

Create Process Flow Chart for internal and external viewsPerform Knowledge transfer from the other support teams and transfer the knowledge to agents.Creating new and stable processes that can be implemented to ensure efficiencyProvide relevant documents and engage with the internal and external Auditors for organization expansionPlan, coordinate, manage.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Responsible for serving as a Technical Single Point of Contact (SPOC) and a liaison between the Technology andBusiness Units for any Technology Incidents, Requests, and Inquiries.Being a member of the L1 Triage and FCR team, managed to exceed the targets for the FCR rate (46% over 20%)and First Response SLA (96% over 95%).Transferred to the L1 Request &.

Bukit Jalil

To perform daily outbound calls and successfully schedule appointmentsFor service order and manage service personnel assignmentsAssist customers on the after sales related issue such as technical support, re‑arranging service installer for revisit.Manage and rectify customer related cases via emailEscalated with Maxis WFM Team regarding IPTV Technical.

Sunway

Support team manager and perform management duties when manage absent to out of officeProvide encouragement to team members including communicating team goals and identifying areas for new training & skilsAnswer team members question, assist them in their problems and oversee team members work for qualities.Develop strategies to promote team member.