Marvin Rivera Email & Phone Number

Harrisonburg, Va, Us

Harrisonburg, Virginia, United States

• Led multitasking operations managing 3-5 tables simultaneously while maintaining 98% service accuracy, demonstrating strong organizational and time management skills• Developed problem-solving abilities by proactively resolving guest concerns, resulting in consistent 5-star customer feedback• Facilitated bilingual communication between English and Spanish speakers, improving team efficiency and guest experience• Generated average monthly sales of $15,000 through effective menu recommendations and customer service excellence• Collaborated with 15+ team members across front and back of house to ensure seamless service delivery during peak hours• Managed daily transactions exceeding $2,000, maintaining 100% accuracy in cash handling and credit card processing

Harrisonburg, Virginia, United States

• Led daily operations and supervised team of 10+ staff members, optimizing workflow to increase customer satisfaction and reduce wait times by 25%• Managed cash operations exceeding $1,000 daily, implementing precise reconciliation procedures with 100% accuracy rate• Developed and enforced security protocols, ensuring safety of staff and assets during closing procedures• Mentored new team members through comprehensive training program, improving team efficiency and service quality• Facilitated bilingual communication between English and Spanish speakers, enhancing team collaboration and customer experience• Implemented feedback system for continuous team improvement while maintaining positive work environment

Harrisonburg, Virginia, United States

• Maintained 95% customer satisfaction rate through proactive guest service and quality assurance• Processed payments accurately using POS system while ensuring optimal timing for check delivery• Generated additional sales through effective menu recommendations and personalized customer service• Utilized computerized POS system for order management, maintaining accuracy in high-volume environment

Harrisonburg, Virginia, United States

• Streamlined dining room operations by maintaining cleanliness standards and supporting wait staff during peak hours• Reduced customer wait times by 30% through efficient table turnover and proactive assistance to serving team• Collaborated with kitchen and service staff to ensure timely food delivery and optimal temperature maintenance

Bachelor Of Science - Bs, Computer Engineering

Activities and Societies: • UVA Solar Car Team - Hardware Integration Team Member • Society of Hispanic Professional Engineers (SHPE) •.

Advanced Studies Diploma

Activities and Societies: • Spanish Club - President • National Honor Society - Member • Scholars Latino Initiative - Peer Mentor •.