Arivazhagan Shanmugam Email & Phone Number

Chennai, Tamil Nadu, India

Leading and managing the delivery of technology solutions for operations anddigital experience, while overseeing a team of professionals, including businessanalysts and technical consultants.Customizing project management methodologies, including traditional, Agile, andHybrid approaches, at the program level, facilitating the rollout of the ProjectManagement Life Cycle across various regions and branches.Conducting thorough reviews of investment proposals for new and ongoingprojects, performing Actual vs. Forecast analysis in accordance with the systeminvestment guidelines.Directing the Hyperautomation Project Delivery department, overseeing thesuccessful implementation of advanced RPA solutions and machine learningmodels to drive automation excellence.Heading end-to-end accountability for program management and revenuegeneration, ensuring operational efficiency and profitability within the department.Championing continuous improvement initiatives, streamlining processes toenhance delivery efficiency and elevate the performance of the Hyperautomationdivision.

Chennai, Tamil Nadu, India

Earned the prestigious Delivery Excellence Award for consistently deliveringsuperior quality contracted solutions, driving program-level success and exceedingclient expectations.Spearheaded governance and execution of multiple projects by monitoring keydelivery KPIs, optimizing performance, and ensuring elevated customersatisfaction at the program level.Actively contributed to steering committees, strategically balancing profitability withclient satisfaction, and enhancing program success through effective projectoversight and alignment with customer objectives.

Chennai Area, India

Engineered and sustained a comprehensive service delivery infrastructure, integrating private cloud solutions, IoT-enabled businessapplications, and advanced capacity management strategies to optimize client operations.Orchestrated cross-functional collaboration with architects, vendors, and delivery partners to address multifaceted technical, financial,and operational challenges, ensuring consistent service excellence and client satisfaction.Pioneered innovative service delivery frameworks, enhancing system scalability and reliability while aligning with evolving businessneeds and driving high performance across client ecosystems.

Chennai Area, India

Spearheaded key roles as Senior Domino Administrator, People Manager, and Presales Lead, driving strategic initiatives and enhancingdepartment functionality through leadership and collaboration.Led the end-to-end management of RFP responses, working closely with Solution Managers, Finance Head, and Delivery Executives tocraft precise, competitive, and strategic proposals that align with business goals.

Chennai Area, India

Managed and optimized the Domino Infrastructure for a diverse client portfolio, ensuring high system availability and performanceacross multiple environments.Automated security & compliance checks for the Domino Infrastructure, significantly enhancing cybersecurity measures andsafeguarding client systems from potential vulnerabilities.

Bachelor Of Engineering - Be, Electrical And Electronics Engineering, First Class

Higher Secondary, Computer Science