Overseas Training (May 2025): Conducted in Perth, Western Australia to expand skillsin Service Delivery, ITIL Management and Cyber Security.Solved complex, high-impact challenges promptly and efficiently.Provided Tier 1 and Tier 2 technical support to over 70 business clients, addressingissues related to networking, hardware, software and email configurations.Monitored and maintained system backups and disaster recovery plans, ensuringrapid restoration of critical systems during outages.Administered Microsoft 365 services, including Exchange, SharePoint, SecurityEndpoint Manager, Azure AD and Conditional Access.Maintained comprehensive documentation of client systems, processes, and incidentsfor easy reference and compliance.Recorded end-user information, issue details and resolution processes in theConnectWise Manage ITIL System.Stayed current on the latest technologies and solutions to effectively address customerneeds.Ensured daily backup points using Datto Backup & Disaster Recovery, Veeam BackupSolutions and Backup Radar.Responded to incidents and alerts via email andmonitoring tools such as Webroot Threat Management, Sentinel One SecurityEndpoint, and Office 365 Security.Collaborated with third-party vendors and support teams to resolve complex hardwareissues.

With 1500+ Projects, Regular Clients, Top rated badge in Design & Multimedia Category on UpWork and 10 Years of experience in Graphic Designs, I am a very trusted Graphic Designer with 100% quality work in a timely manner.Thank you for visiting my profile!Here is what I offer to all my valuable and serious clients:* Unlimited Revisions, Quick turn around time, sometimes in few hours* Best Price with 100% satisfaction.* Working 6 Days : Support 7 Days a week.* Voice Call Assistance for all jobs before starting the contract.Skills and Capabilities:- Photo Manipulation- Business Card Design- Graphic Design- Logo Design- Flyer Design- Banner Design- Background Removal- Album Cover Design- Photo Album Design- Birthday/Wedding invitation Design- Book Cover Design

Installed, optimized, and configured computer hardware, software, systems, networks,printers, and scanners.Monitored and maintained LAN/WAN and telecom systems.Responded promptly to service issues and requests.Provided technical support across the region.Assisted end users through a series of actions, either face-to-face or via phone/internet,to resolve system issues (ServiceNow).Provided support, including procedural documentation and relevant reports. Supportedthe rollout of new applications, group policies, and deployments. Generated reports anddeployments through PDQ Enterprise.Remediated enterprise antivirus, OS patches, and computer vulnerabilities (McAfeeDLP/Windows Defender).Updated and maintained the Windows Deployment Services server on a monthly basis.Completed and updated asset management tasks, including preventive maintenanceand tech refresh checks.Monitored and reported web proxy incidents through Cisco Umbrella.Provided remote assistance to various lines of business to maintain end-users'computer systems.Assisted in project launches, conducted testing, and implemented newly createdaccounts.Handled security incident reports and conducted investigations involving end users.

Installed, optimized, and configured new servers and applications.Upgraded existing network environments according to requirements.Installed and configured secure environments, including VPN and internet connectivityfor virtualized server environments and clients.Troubleshot network issues across all components.Configured hardware and software programs.Created and documented logs for network activities.Managed and administered Windows/Linux systems, including proxy servers, andperformed periodic maintenance.Maintained timely backups of critical data and managed resources.Deployed new system designs.