Responsible for digital customer experience.

Responsibilities include E2E Performance KPI's for Cyber Security Products

Responsibilities include:- Reducing cancellations of broadband Sales- Consumer Residential Supply chain E2E Performance KPI's (NPS / FTR) for products Interactive Television, IP Telephone & Internet (Copper / Fiber)- Implementing Agility / SCRUM way of working within Supply chain management - Reducing Phishing / Malware exposure for Consumer Market customers- Proactive service when product disruption occures for Consumer Market customers- Consumer Market E2E supply… Show more Responsibilities include:- Reducing cancellations of broadband Sales- Consumer Residential Supply chain E2E Performance KPI's (NPS / FTR) for products Interactive Television, IP Telephone & Internet (Copper / Fiber)- Implementing Agility / SCRUM way of working within Supply chain management - Reducing Phishing / Malware exposure for Consumer Market customers- Proactive service when product disruption occures for Consumer Market customers- Consumer Market E2E supply chains performances Board Reporting - Continious Problem Solving for Consumer Residential customers and drive changes for state of art customer service Show less

Responsibilities include:- Development and implementation of Lead inlay program within Engineers organisation- Introducing Net Promotor Score within Customer Operation BU with:- Implementation Satmetrix tooling- Implementation Closed Loop Feedback program within Engineers organisation

Responsibilities include:- Implementation using eTOM as standard model for BPM- Basic and advanced training for Proces Developers- Implementation BPM tooling MAVIM Rules

Responsibilities include:- Sponsor conclude agreements- Achieving partnership with institutions- Corporate website development- Website development Lazic Racing- Writing press releases- On site support for racing activities

Responsibilities include:- Communication consultancy for: Internal Communications Account KPN Broadcast Services- Advice management on How KPN Broadcasting Services can increase by means of internal communication, the involvement of employees during organizational change.

Responsibilities include:- Analyzing and solving Network failures of customers- Development and realization of Network Diagrams - Technical support for complex problems- Migration administrative system