Housekeeping SupervisorPresent-2014 Al MASHREQ BOUTIQUE HOTEL SMALL LUXURY HOTEL FIVE STAR Duties and responsibilities: Prepare day to day report and work accomplishment, complies with other document, monthly inventory report of cleaning equipment’s, tools and cleaning chemical and submit to Housekeeping manager To ensure and check special projects and periodic cleaning are follow up by Housekeeping staff Handle VIP Floor/VIP Guest, Penthouse room, prepare and check VIP rooms include in house guest, daily inspection for Public areas, function and events Trainer for Housekeeping Department, give training for new staff, new promotion Responsible for all the secretarial & Administration work in Housekeeping Department Ensuring that the guest needs are immediately attended to with utmost courtesy and hospitality, ensure that guest personal messages are passed promptly

Duties and Responsibilities: Answering all incoming phone calls from guests, other departments, staffs and managers. Designates which calls are priorities and which call can be put on hold for a brief time. Take important messages from guests, employees, other departments and managers under stressful situations and make sure they are correct. Forward mail and send emails. Handles a variety of clerical duties.o This may include sorting and filing all the daily and monthly reports such as employee’s overtime, housekeeping employee’s daily task sheets, daily events, daily task discrepancies, receipts, and other reports requested by the managers on spot. o Writes all important and special requests from the arriving guest, guests-in- house and long staying guests on the board for the employee’s daily reminder.Skills: Professional, organized, courteous and possess exceptional; communication skills.  Strong typists with a basic computer skills and an understanding of how to operate the phone system. Alert and attentive.

FOUR SEASONS HOTEL AND RESORTS, DOHA September 2011 to April 2012 - Housekeeping Dept. Duties and Responsibilities: Sending all guest request as per instructed by the desk attendant Refilling the linen, towels and some amenities inside the pantry to be use by room attendant.  Preparing the amenities inside the room according by the guests VIP’s status. Maintaining the cleanliness of the corridor by vacuuming and dusting.

FOUR SEASONS HOTEL AND RESORTS, DOHASeptember 2010 to September 2011 - Housekeeping Dept.Duties and Responsibilities: Responsible in maintaining the all the public places inside and outside of the hotel premises especially the lobby area. Refresh all the amenities of the guest toilet. Cleaning the meeting rooms and the ballroom area before and after the events.

 Cleaning the guest room and make sure that all the amenities are complete. Report to the Supervisor if found any damage inside the room after the guest check out. To ensure the cleaning and supplying of guest units and the comfort of all guests by the procedures and standards. Clean guest units following the established procedures and standards. Adhere to the established standard of safety, fire regulations, and department procedures and policies. Complete work assignments from the Housekeeping Dept. as assigned using required keys, equipment’s, supplies, etc. Remove all garbage and recyclable items and place in the appropriate bins inside the service area. Report any damages or repairs and maintenance needed in Housekeeping. Report any items found in check-out units to Security and Housekeeping. Dress in issued uniform and ensures a neat, clean, and tidy appearance at all times. Report to work on time. Is aware of schedule at all times and if unable to attend work, notifies the Supervisor in adequate time.