UnifiedNet Business CommunicationsInternet, Networking, SIP Telephony, Unified Communications Services, VOIP and Telephone Systems-Conduct remote configuration and troubleshooting of customers' routers and internal networking systems to ensure uninterrupted internet connectivity-Remotely configure, troubleshoot, and adjust customers' Unified Communications Services or Telephone Systems and VoIP

Vonage Business Enterprise & Fusion Connect Hosted-Provided technical support for Vonage Business Enterprise VOIP and Fusion Connect Hosted customers -Performs root cause analysis to get a better understanding of ticketed issues and resolving technical issues related to VOIP based network technologies-Provisioning soft and hard telephony-User / Device management-Set up Faxing

Telstra Platinum-Assisted Australian clients with more technical issues requiring a greater level of personalized care and in greater length via phone call, chat and remote assistance (LogMeIn rescue app). -Supported Australian internet and home phone customers by troubleshooting technical issues with home internet setup, VOIP and wireless network (such as ADSL, NBN, Cable and Wireless broadband connection type), other devices (this may include but not limited to computers/laptops, printers, smart TVs, smartphones, gaming consoles, tablets and iPads etc.) and software applications. -Resolved email client issues (Windows Live Mail, Mac mail, Thunderbird and Outlook mail), creation, configuration, migration, and password resets. -Upsell products and services