Arjen Hiemstra

Arjen Hiemstra Email and Phone Number

Project Manager @ Univention
wakefield, massachusetts, united states
Arjen Hiemstra's Location
Greater Bremen Area, Germany
Arjen Hiemstra's Contact Details

Arjen Hiemstra work email

Arjen Hiemstra personal email

n/a
About Arjen Hiemstra

I've been in Product Strategy Director, Department Manager, Operations Manager, Team Leader, Project Manager, Product Manager, Application Designer, and Application Developer roles. Particularly interested in an international environment with "new-frontier" challenges.Specialties: Call Center knowledge, telecommunication industry knowledge and various programming languages like Swift, PL/SQL, Visual Basic.

Arjen Hiemstra's Current Company Details
Univention

Univention

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Project Manager
wakefield, massachusetts, united states
Website:
univention.com
Employees:
34
Arjen Hiemstra Work Experience Details
  • Univention
    Project Manager
    Univention Jun 2019 - Present
    Bremen Area, Germany
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  • Oracle
    Senior Principal Critical Accounts Manager
    Oracle Aug 2011 - Dec 2018
    Bremen Area, Germany
    2011 Oracle gave me the opportunity to become Named Critical Account Manager for a major global operating Telco with their HQ based in Germany.As such, I am the primary contact for this Customer and internal Oracle employees concerning major escalations for this Client.My task is to inform both Customer stakeholders as well as Oracle management about the progress of these escalations. By using a network of contacts in the Development, Operations, Consulting and Support organizations, I am driving the resolution process of these escalated issues to the fastest possible solution.In this position I turn situations from a seemingly hopeless situation for Oracle into opportunities to increase Customer Satisfaction.
    View
  • Oracle
    Senior Principal Situation Manager
    Oracle Aug 2008 - Aug 2011
    Bremen Area, Germany
    I got the opportunity to go back to Oracle Support Services in the role of Situation Manager. A Situation Manager takes on accounts with issues before they go to Critical Accounts. The Situation Manager appraises the situation and initiates the necessary actions to resolve the situation.
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  • Oracle
    Product Strategy Director
    Oracle May 2007 - Aug 2008
    With the acquisition of Telephony@Work in June 2006 an opportunity opened up for me to become Product Strategy Director in the Development organization of Oracle. With Telephony@Work, Oracle will become the first CRM applications provider to unify contact center technology and CRM software delivering a complete "customer to agent" experience. The entire customer lifecycle—starting with a customer initiating communication (phone call, e-mail, Web callback, IVR self-service) to the logging of the activity in the CRM system—is planned to be delivered through Oracle's CRM suite of applications, which includes on premise Siebel CRM, Siebel CRM On Demand, Siebel Contact On Demand, Oracle E-Business Suite, PeopleSoft Enterprise, and Oracle Business Intelligence Suite.
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  • Oracle Software
    Principal Product Manager
    Oracle Software Jul 2006 - May 2007
    With the acquisition of Telephony@Work in June 2006 an opportunity opened up for me to become Senior Product Manager in the Development organization of Oracle.With Telephony@Work, Oracle will become the first CRM applications provider to unify contact center technology and CRM software delivering a complete "customer to agent" experience. The entire customer lifecycle—starting with a customer initiating communication (phone call, e-mail, Web callback, IVR self-service) to the logging of the activity in the CRM system—is planned to be delivered through Oracle's CRM suite of applications, which includes on premise Siebel CRM, Siebel CRM On Demand, Siebel Contact On Demand, Oracle E-Business Suite, PeopleSoft Enterprise, and Oracle Business Intelligence Suite.
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  • Oracle Software Gmbh
    Technical Manager & Professional Community Leader Crm
    Oracle Software Gmbh Jul 2000 - Aug 2006
    At Oracle I lead the Professional Communities for the CRM Service and CRM Interaction Center product lines on EMEA division level (Europe, Middle East and South Africa). These communities span LOBs like Consulting, Sales, Development and Support.I maintain/enable a network of specialists in all LOBs. I make sure all countries in EMEA have the right skills in the right time. I actively support product rollouts by making sure the implementation skills are present.When critical situations at customer sites appear I bring in the correct people to solve the issue.Additionally I'm still active as an Implementation Consultant for the CRM Interaction Center (Call Center) suite of products.
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  • Oracle Software Schweiz
    Service Delivery Operations Manager
    Oracle Software Schweiz Sep 1997 - Jun 2000
    Bottmingen, Switzerland
  • Migros Aargau
    Manager Information Technology
    Migros Aargau Sep 1996 - Sep 1997
  • Migros Aargau
    System Analyst
    Migros Aargau Aug 1993 - Sep 1996
    Aargau, Switzerland
  • Univag Ag
    Senior Developer
    Univag Ag May 1992 - Aug 1993
    Cham, Switzerland
  • K2*
    Quality Controller
    K2* Feb 1991 - May 1992
    Woerden, Netherlands
  • Adept
    Team Leader Research & Development
    Adept Mar 1987 - Feb 1991
    Woerden, Netherlands
  • Helvetia Verzekeringen
    Programmer
    Helvetia Verzekeringen Sep 1986 - Mar 1987
    Den Haag, Netherlands
  • Zurich Verzekeringen
    Programmer
    Zurich Verzekeringen Sep 1985 - Sep 1986
    Den Haag, Netherlands

Arjen Hiemstra Skills

Pl/sql Call Center Visual Basic Smtp Oracle E Business Suite Siebel Customer Relations Itil Oracle Applications It Service Management Enterprise Software Saas Pre Sales Product Management Windows Erp Java Team Leadership Software Project Management Software Development Team Building Sql Customer Satisfaction Application Development Vmware Telecommunications Change Management Consultancy Troubleshooting It Management Consultants Call Centers Management Service Delivery Consulting Customer Relationship Management Software As A Service Enterprise Resource Planning

Frequently Asked Questions about Arjen Hiemstra

What company does Arjen Hiemstra work for?

Arjen Hiemstra works for Univention

What is Arjen Hiemstra's role at the current company?

Arjen Hiemstra's current role is Project Manager.

What is Arjen Hiemstra's email address?

Arjen Hiemstra's email address is ar****@****ras.net

What skills is Arjen Hiemstra known for?

Arjen Hiemstra has skills like Pl/sql, Call Center, Visual Basic, Smtp, Oracle E Business Suite, Siebel, Customer Relations, Itil, Oracle Applications, It Service Management, Enterprise Software, Saas.

Who are Arjen Hiemstra's colleagues?

Arjen Hiemstra's colleagues are Mirko Bennetz, Tommy Exner, Lukas Zumvorde, Michaela Austen, Bianca Hauck-Scheidereiter, Sarrah Ben Ahmed, Roberto Blickhan.

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