Arjen Van Veen Email & Phone Number

Utrecht Area

Several initiatives in the field of:- Operational Excellence- Data management- Contract management

Utrecht Area, Netherlands

As a project manager responsible for the national roll-out of a new parts distribution system (Advanced Distribution).Advanced Distribution concept is based on:- Centralization of parts warehouses based on hub / spoke system- Implementation of dealer management system (Autoline) software (Advanced Parts)- Adjusted parts logistics from importer to dealers (from bulk delivery towards delivery on work order level)Main focus on developing a roll-out approach and… Show more As a project manager responsible for the national roll-out of a new parts distribution system (Advanced Distribution).Advanced Distribution concept is based on:- Centralization of parts warehouses based on hub / spoke system- Implementation of dealer management system (Autoline) software (Advanced Parts)- Adjusted parts logistics from importer to dealers (from bulk delivery towards delivery on work order level)Main focus on developing a roll-out approach and managing a multi-disciplinary project team.Main saving related to new distribution system in the area of housing cost,net working capital (parts stock!) and warehouse headcount Show less

Utrecht Area, Netherlands

As Project Manager responsible for:Network blueprint implementation: operational implementation network partner mergers / integrations at dealer and importer side. Main focus on contracts, systems and reporting.Future retail network plan: development of network plan including impact new retail formats (city store / service-drop-off-points etc.). Based on the future network plan developing a transition plan towards the ideal dealer network.Contract management: renewal /… Show more As Project Manager responsible for:Network blueprint implementation: operational implementation network partner mergers / integrations at dealer and importer side. Main focus on contracts, systems and reporting.Future retail network plan: development of network plan including impact new retail formats (city store / service-drop-off-points etc.). Based on the future network plan developing a transition plan towards the ideal dealer network.Contract management: renewal / replacement of all existing network partner contracts based on new OEM business model / contracts. Show less

Utrecht Area, Netherlands

Linking pin between the dealer, importer and OEM- Responsible for implementing network blueprint (dealership start-up and closure, acquisitions, mergers, relocations)- Internal coordinator of actions relating to IT, systems, contracts, corporate identity, auditing etc.- Managing several partner data systems- Responsible for setting up accession process for new service partners, in line with European legislation (BER / selective distribution system) and OEM requirements

Utrecht Area, Netherlands

As Project Manager responsible for:ŠKODA network strategy:- Alignment dealer standards and guidelines with stakeholders (OEM / Dealer Council / PON Legal Dept.)- Implementation of new standards and guidelines in contracts, daily dealer operation and auditsCustomer satisfaction:- Development and implementation of ŠKODA sales and service customer journey including ŠKODA customer promises- Development dealer toolbox to improve customer satisfaction based on best… Show more As Project Manager responsible for:ŠKODA network strategy:- Alignment dealer standards and guidelines with stakeholders (OEM / Dealer Council / PON Legal Dept.)- Implementation of new standards and guidelines in contracts, daily dealer operation and auditsCustomer satisfaction:- Development and implementation of ŠKODA sales and service customer journey including ŠKODA customer promises- Development dealer toolbox to improve customer satisfaction based on best practices within the dealer networkDealer training / qualification:- Developing and monitoring of annual training and qualification plan for dealer employees (sales, service and after sales), alignment with OEM / PON Academy / dealer- Development of skill training (communication / behavior)and model (introduction) / product training in cooperation with PON Academy Show less

Utrecht Area, Netherlands

Linking pin between the dealer and importer.- Within the sales territory responsible for annual business planning cycle and follow-up. Main KPI’s: customer orders / market share, inventory control, retail marketing and customer satisfaction- Additionally involved in designing and implementing internal processes and reports to assist team of Dealer Account Managers on mentioned KPI’s

Schiphol Rijk

Linking pin between the importers, European HQ and OEM- Responsible for volume (sales and ordering) and inventory control (incl. financing). Defining model lineup and specifications (optimization within environmental legislation). Product pricing and margin. - Responsible for Scandinavia and own subsidiaries (Netherlands / Belgium / Germany)- In addition involved in development and implementation of European sales / order volume planning application (define business… Show more Linking pin between the importers, European HQ and OEM- Responsible for volume (sales and ordering) and inventory control (incl. financing). Defining model lineup and specifications (optimization within environmental legislation). Product pricing and margin. - Responsible for Scandinavia and own subsidiaries (Netherlands / Belgium / Germany)- In addition involved in development and implementation of European sales / order volume planning application (define business requirements, application testing, data validation / migration and user training) Show less

Paris Area, France

On behalf of the European Mitsubishi HQ stationed at French subsidiary- Focus on logistics procedures / processes- Evaluating existing inventory and reduce inventory to a level in line with sales forecast- Implement monthly sales and ordering planning cycle

Zürich Area, Switzerland

On behalf of the European Mitsubishi HQ stationed at Swiss subsidiary- As personal assistant to the CEO involved in assessment / rating of potential importers for Swiss market- After appointment of new importer involved in preparations for go-live activities

Frankfurt Am Main Area, Germany

On behalf of the European Mitsubishi HQ stationed at German subsidiary- Involved in the development of the ideal dealer network blueprint

Schiphol Rijk

Linking pin between the importers, European HQ and OEM- Responsible for volume (sales and ordering), inventory control (incl. financing), model lineup and specifications, product pricing and margin- Primary focus on Eastern European markets (Russia and Ukraine)- Involved in assessment / rating of potential importers for markets including Romania, Bulgaria and Belarus- In addition involved in a feasibility study regarding own production facilities for Mercedes Benz /… Show more Linking pin between the importers, European HQ and OEM- Responsible for volume (sales and ordering), inventory control (incl. financing), model lineup and specifications, product pricing and margin- Primary focus on Eastern European markets (Russia and Ukraine)- Involved in assessment / rating of potential importers for markets including Romania, Bulgaria and Belarus- In addition involved in a feasibility study regarding own production facilities for Mercedes Benz / Mitsubishi in Russia (in cooperation with Daimler Chrysler AG) Show less

Black Belt, Lean Verbetermanagement

Agile Scrum Basistraining

Yellow Belt, Active Lean, Lean Competency Center Certified

Hbo Project Management

Education record

Education record

Bachelor (B.), Full Time Study Marketing

Traineeship and thesis at Renault Nederland B.V.