Alexis Rose Fosco Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Washington Dc-Baltimore Area

Manage and triage Salesforce help tickets and data analysis requests.Build and maintain Salesforce automations using Flow and Process Builder.Oversee integrations between Salesforce and tools like Zendesk, Survey Sparrow, and ActiveCampaign.Host weekly office hours for staff training and troubleshooting.

Washington Dc-Baltimore Area

Demonstrated a commitment to delivering exceptional customer service, ensuring a positive and memorable shopping experience for clients.Developed and maintained extensive product knowledge, particularly in understanding the DR Martens brand and sizing, enabling me to provide expert advice to customers.Proven track record of achieving and exceeding performance metrics, showcasing dedication and proficiency in the retail sales environment.Actively participated in training sessions and stayed updated on industry trends to enhance my skills and contribute to the growth of the team.Fostered strong relationships with customers, resulting in repeat business and increased customer loyalty.Collaborated with colleagues to create a positive and cohesive work environment, enhancing teamwork and overall store performance.

My recent project involved supporting a small Ohio non-profit with project management for the implementation of Salesforce and a handful of integrated tools. I assisted with scoping features for their new system and provided coaching for their in-house database administrator. I also offered troubleshooting support for their system and integrations, closely collaborating with their in-house IT and internal stakeholders.In the past, I worked on miscellaneous data cleanup and data entry projects for academic institutions and nonprofits.

Remote

Assisted clients in building reports/dashboards, importing data, supported registration forms, refreshes, and new feature builds.Responded to Internal Support requests of varying complexity and triaged or escalated as needed.Provided troubleshooting sessions where I coached client staff members on independently refining their technical process and workflow.Provided technical support and assistance to customers, resolved their issues, and ensured satisfaction with the product and service.Collaborated with the development team to identify and implemented solutions to enhance the scalability and performance of the system.Created and maintained a central repository of system documentation in Spekit, Scribe, Miro, and Google Drive to ensure easy access and knowledge sharing among the support team.Identified and analyzed trends in client support requests to provide insights and recommendations for product improvement and feature development.Developed and maintained a customer feedback loop to gather insights and identified areas for improvement in the product and service.

Managed the organization's initial transition to Salesforce from various segmented databases, including but not limited to Copper (Prosperworks), RaisersEdge (Blackbaud), and Filemaker (Claris).Implemented a support request system for Aleph’s many tools and databases.Onboarded and trained program personnel on Aleph’s tools and technologies, providing regular training refresher sessions.Managed two direct reports and coordinated IT initiatives through the data liaisons on each department's respective teams.Developed and implemented data security protocols to ensure the confidentiality and integrity of organizational data.Collaborated with cross-functional teams to identify and implement innovative technology solutions that streamline and enhance data management processes.Collaborated with the executive team to develop and execute a strategic plan for leveraging information systems to improve operational efficiency and achieve organizational goals.Developed and executed a data migration plan to transfer data from legacy systems to Salesforce, ensuring data integrity and accuracy throughout the process.Conducted regular audits of data management processes to identify areas for improvement and ensure compliance with industry regulations.

Engagement Work (50%)*Maintained an expansive 1:1 engagement portfolio using Salesforce.*Leveraged Relationship-Based Engagement methodology to define & fill needs in the community and build meaningful relationships with community members and community partners.*Planned substantive and engaging experiences for young professionals.Data Work (50%)*Monitored progress towards engagement and initiative-driven goals by establishing Salesforce tracking methods and conducting independent data analysis as needed.*Managed data migration from spreadsheets and other sources into Salesforce as needed.*Assisted with scoping, designing, and building new CRM functionalities as the organization grew.*Managed all vendor and consulting relationships as they pertained to our data. *Crafted and maintained documentation for using the CRM and the organizational processes related to it. *Ensured data cleanliness and completeness by managing regular maintenance.*Onboarded new staff to Salesforce and other institutional tools.*Resolved ongoing staff support requests, including data uploads, report/dashboard creation, form creation, user experience design, user error solutions, and process improvement, and escalated to our technical consultants when needed. *Coached colleagues to bring data best practices to each new initiative.

103 South Allen St, State College, Pa 16801

Working as a Sales Associate at The Animal Kingdom, I had the privilege of connecting with our community's families and helping them discover the perfect toys for their children. My role revolved around creating memorable shopping experiences and ensuring our customers left with smiles and a sense of excitement.

University Park, Pa

- Conducted an independent research project on Mesopotamian pottery in collaboration with Dr. Geoff Emberling (University of Michigan), resulting in the classification of previously unidentified pottery, enriching our understanding of ancient traditions.- Managed daily museum functions, including interacting with patrons, conducting engaging tours, and hosting educational classes to connect the public with the museum's diverse collections.- Assisted in comprehensive inventory management, ensuring precise tracking of priceless artifacts and collections.- Meticulously maintained records, including collections inventory, donor files, and library materials, ensuring their accuracy and accessibility for future research and reference.

University Park, Pennsylvania

As a Data Entry Specialist at the Edna Bennett Pierce Research Center, I played a role in ensuring the accuracy and integrity of research data. This position allowed me to contribute to groundbreaking research initiatives and support the center's mission to advance knowledge in the field of Prevention.

State College, Pennsylvania, United States

I served as a part-time Administrative Assistant, handling tasks such as filing, scanning, client calls, and voicemail transcription while maintaining strict confidentiality standards. Additionally, I tracked mileage for tax reporting purposes.