Alexis Rose Fosco Email & Phone Number

Washington, DC, US

Washington DC-Baltimore Area

Manage and triage Salesforce help tickets and data analysis requests.Build and maintain Salesforce automations using Flow and Process Builder.Oversee integrations between Salesforce and tools like Zendesk, Survey Sparrow, and ActiveCampaign.Host weekly office hours for staff training and troubleshooting.

Washington DC-Baltimore Area

Demonstrated a commitment to delivering exceptional customer service, ensuring a positive and memorable shopping experience for clients.Developed and maintained extensive product knowledge, particularly in understanding the DR Martens brand and sizing, enabling me to provide expert advice to customers.Proven track record of achieving and exceeding.

My recent project involved supporting a small Ohio non-profit with project management for the implementation of Salesforce and a handful of integrated tools. I assisted with scoping features for their new system and provided coaching for their in-house database administrator. I also offered troubleshooting support for their system and integrations, closely.

Remote

Assisted clients in building reports/dashboards, importing data, supported registration forms, refreshes, and new feature builds.Responded to Internal Support requests of varying complexity and triaged or escalated as needed.Provided troubleshooting sessions where I coached client staff members on independently refining their technical process and.

Managed the organization's initial transition to Salesforce from various segmented databases, including but not limited to Copper (Prosperworks), RaisersEdge (Blackbaud), and Filemaker (Claris).Implemented a support request system for Aleph’s many tools and databases.Onboarded and trained program personnel on Aleph’s tools and technologies, providing.

Engagement Work (50%)*Maintained an expansive 1:1 engagement portfolio using Salesforce.*Leveraged Relationship-Based Engagement methodology to define & fill needs in the community and build meaningful relationships with community members and community partners.*Planned substantive and engaging experiences for young professionals.Data Work (50%)*Monitored.

103 South Allen St, State College, PA 16801

Working as a Sales Associate at The Animal Kingdom, I had the privilege of connecting with our community's families and helping them discover the perfect toys for their children. My role revolved around creating memorable shopping experiences and ensuring our customers left with smiles and a sense of excitement.

University Park, PA

- Conducted an independent research project on Mesopotamian pottery in collaboration with Dr. Geoff Emberling (University of Michigan), resulting in the classification of previously unidentified pottery, enriching our understanding of ancient traditions.- Managed daily museum functions, including interacting with patrons, conducting engaging tours, and.

University Park, Pennsylvania

As a Data Entry Specialist at the Edna Bennett Pierce Research Center, I played a role in ensuring the accuracy and integrity of research data. This position allowed me to contribute to groundbreaking research initiatives and support the center's mission to advance knowledge in the field of Prevention.

State College, Pennsylvania, United States

I served as a part-time Administrative Assistant, handling tasks such as filing, scanning, client calls, and voicemail transcription while maintaining strict confidentiality standards. Additionally, I tracked mileage for tax reporting purposes.