Lead a team of support and project engineers from apprentice to 3rd line engineers in the Managed Service department. Responsible for service delivery, project management and providing IT consultancy to customer base.Scoping of internal and customer systems to design and propose improvements and new systems from the ground up. Responsible for the operation of internal and client datacentre hosted systems. Knowledgeable in Information and Cyber Security with working knowledge of ISO27001, Cyber Essentials and NIST Cyber Security Framework.

- System design and specification for customers- Compilation of proposals and quotes- Installation and configuration of High Availability systems, including SQL server database mirroring- Implementation of several VMware environments with vCenter and vSphere Replication- P2V conversion of servers with minimal downtime- Project managed a number of full system upgrades, desktop refreshes, server hardware upgrades- Installation of WebSense and SonicWALL security- Salesforce.com system specification and implementations- SBS upgrades to Windows Server migrations- 3rd line support of subsequent implementations- Implemented Information Security Management System and achieved ISO 27001 accreditation- Designed and built Salesforce customer community system - Rebrand of business, including the design of new logo, digital/paper stationery and website- Implemented digital marketing strategy and system utilising cloud technologies- Introduced improved PDF quoting and proposal system- Implemented PDF invoicing to replace old paper based system

- Migrated a number of branch offices into the European datacenter- Built and supported a number of VMWare hosts in 2 HA clusters across two datacenters- 3rd line support of c.800 guest servers on VMWare hosts- P2V of physical servers- Regular provisioning Windows and Linux servers for internal and external customers- Managed NetApp storage across an estate of c.20 storage systems across Europe- NetApp DOT upgrades

- Supported approximately 20 local Windows servers, 120 users, client devices and iOS devices- Managed IT department, carrying out performance reviews, training and mentoring- Developed policies and procedures for ISO9001 standards- Provided budgetary information of required IT spend to Financial Director- Maintained 100% system uptime during business hours- Managed the system migration of 2 acquisitions- Administration of global Salesforce.com system- 3rd line support of all systems- 3rd Party supplier sourcing

- Supported system through a period of growth from one server and around 30 users to 20 servers and 120 users- A complete IT refresh from the ground up including all clients, servers and networking. - 1st to 2nd line desktop and server support- General system administration and housekeeping- Implemented Citrix XenApp desktop environment with thin clients to save energy and reduce systems management overhead- Implemented financial reporting using Business Intelligence Development Studio and SQL Server Reporting Services- Assisted users in Financial reporting from ERP system- Responsible for data backups - Sage 200 financials ERP implementation and subsequent set up of new companies- Involved in operational projects including warehouse relocation and refurbishment