Provide project and operational support to the senior leadership team to drive effective change and performance. Working closely with the finance and HR teams to support the induction, development and transition of new investigators to investigation directorates. • Build and maintain effective working relationships with senior stakeholders.• Provide detailed data reporting and analysis for day-to-day management of Casework Directorates, working with Casework and IT to ensure reports in place are useful, suggest improvements, and fix issues.• Use data to inform workforce planning approaches.• Manage projects and several change initiatives to deliver long term value for customers, driving efficiency, enhancing control, and reducing risk.• Deliver better insights and collaborate with the organisation to implement new tools and processes.• Working with Ombudsman Leaders to collate updated headcount data for monthly reports.• Working with the Finance Business partner to capture and report on financial plans for the short- and long-term using planning, budgeting, and forecasting tools.• Working in collaboration with the resourcing team and finance to maintain an up-to-date picture of current headcount and a forward-looking plan. • Support the senior leadership team with providing performance updates and strategic reviews to the executive team.• Define, maintain, monitor, and continually improve the processes of Change Management across the investigation Academy.

Manage all Continuous Professional Development (CPD), Indemnity and Annual Retention Fee (ARF) cycles. Maintain the integrity of the online register by ensuring all information is always accurate. • Delivery of the yearly CPD and Indemnity programmes ensuring each is scoped, planned and executed with appropriate resources. • Design, mitigate risk and execute the ARF cycles to ensure over £40 million is collected from over 110,000 registrants within the timeframe stipulated by the Dentist Act 1984. • Maintenance of the eGDC portal and associated online platforms, ensuring online services, information tools are developed and are fir for a modern regulator. • Justify and execute authorised removals from the register in a timely and accurate manner. • Manage the quality assurance of sanctions that are applied to registrants before they are published to the public online register. • Jan 2016 – Implemented the European Alert Mechanism (IMI) for all prohibitions or restrictions on a professional’s registration.• June 2016 – Implemented the Indemnity Declaration to the Annual Renewal process for all Dental Professionals.• Manage the timeliness and quality of all alerts sent to regulatory authorities in the UK and EU using the IMI system.

Manage the day-to-day processes within the Registration Operations team including maintaining the General Dental Council’s dental professional’s register and two major projects annually; Annual Retention Fee (ARF) and Continuing Professional Development cycles (CPD).• Manage the day-to-day operational duties of the two CPD and ARF cycles for both Dentists and Dental Care Professionals.• Identify, develop and implement monitoring systems and process controls in Registration for the CPD & ARF projects.• Propose improvements to processes and systems to modernise how data is captured, resulting in the reduction of costs during the ARF periods. • Work alongside the Fitness to Practise directorate to ensure the GDC’s legalisation is correctly applied to maintain a concise and accurate register.• Member of the Change Advisory Board (CAB), reviewing new incoming changes raised by the various business areas.• Manage operational monthly KPIs to ensure compliance with business needs. Developed a support rota to cover business hours. Performing monthly reviews to ensure continuous service improvements and lessons learned streamline into day-to-day operations as required.• Developed and delivered training to operational teams and stakeholders on changes being implemented. Drafting test scripts for IT changes (CRM and web applications) and completed user acceptance testing. Produced and updated policies, guidance and standard operating procedures. • Managing the day-to-day processes for change of details, registrant online systems and business name enquiries.

Responsible for checking applications and the associated documents from people applying to join the Register. Provide advice, assistance and guidance to new dentists and Dental Care Professionals (DCP’s), as well as applicants wishing to restore as dentist and DCP’s. • Responsibility for making sure the accuracy and integrity of the Register is maintained and only those dentists and DCPs which meet the GDCs criteria for registration are entered, and are subsequently renewed or removed, in line with polices and timeframes.• Process applications in CRM accurately and efficiently, following procedures and organisational standards. Apply a person-centred approach to complex cases.• Recognise improvements and suggest solutions particularly in relation to team processes and communications.