Creating and sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members. Conducing competitor analysis by keeping aware of market trends & competitor’s moves to achieve market share metrics. Identifying prospective clients, generated business from the existing clientele, thereby achieved the business targets.

Led the account relationship for a key FMCG major and led a team of 16 highly qualified researchers (insights directors & research managers) and project managersProvided coaching to the team on various research techniques, processes, people management and client management skillsMonitored client’s consumer insights, brand & marketing functions for setting up or presenting the findings for various customized and strategic researchesCollaborated with clients to review and modify/ customize existing research methodologies that would suit their business more effectively

Served as an integral part of client servicing team for contributing to generation of good quality research insightsLed a team of 3-5 highly qualified research managersConducted training & coaching for the research team for developing the key skillsSuccessfully governed the operations for client relationships & maintained deliver requirements arose out of ongoing or past assignmentsGathered the exposure in cross country working environment by serving key end markets of British American Tobacco such as Netherlands, New Zealand, Australia, Nigeria, Kenya, UK, South Korea, Indonesia, Vietnam

Showcased the entire research cycle which includes:Conversion of research briefs to proposalsDevelopment of questionnairesControlling fieldwork, analyzing the data and presenting actionable findings to answer the client’s objective