Senior Associate
• Played a pivotal role in training new team members and providing ongoing support for operational excellence. • Spearheaded initiatives to enhance team quality and managed reworks effectively. • Devised and implemented process improvements to streamline workflows and boost efficiency. • Utilized Pega, CIW, Mainframe, and WellPoint applications proficiently. • Leveraged advanced Excel skills to create insightful dashboards for performance monitoring and reporting. • Elevated team standards through focused quality control efforts and fostered a culture of continuous improvement.