Customer Advocacy Specialist
Probecx
Wollongong, New South Wales, Australia
Managing escalated complex cases for customers of Simply Energy retailer.Maintaining confidential information of the customers, ensuring explicit; Informed; consent (EIC) policies.Managing high priority clients of SME multi-sites in actionining all their email requests promptlyHandling inbound sales enquiries, providing quotations & assisting customers by offering them best energy plan through their energy bill comparison managing complaints and de-escalating from further… Show more Managing escalated complex cases for customers of Simply Energy retailer.Maintaining confidential information of the customers, ensuring explicit; Informed; consent (EIC) policies.Managing high priority clients of SME multi-sites in actionining all their email requests promptlyHandling inbound sales enquiries, providing quotations & assisting customers by offering them best energy plan through their energy bill comparison managing complaints and de-escalating from further escalation to OmbudsmanAchieved 100% quality result for resolving customer's issue Show less