Arjun Cb Email & Phone Number

Bengaluru, Karnataka, India

-Ensuring every restaurant on boarded to swiggy has at-least 20% Food imagery on the app-Hands-on experience in managing Multiple photography Vendors (10) who does shoots for swiggy in 570 cities along with coordinating with city team, scheduling team, quality check team and tagging for smooth flow of process. Also handling few other vendors for editing and video requirements-Single handedly designed the photography tool and built SOP for the same with the help of – Fresh desk (external Vendor)-Completed Multiple projects in swiggy apart from the Normal photography process – Image wave shoots, Healthy launch shoots, accompaniments imagery, photography automation, City launch shoots etc.-Current projects–Health hub shoots, Illustration videos, Premium brands QC, editing & shoots, Improving the Imagery Tool by add more categories and flows, Analysis on CX feedbacks over the importance of imagery in Ecom, QC automation.

Bengaluru Area, India

Trivia: Managing and improvising the business processes related to order processing from contact center perspective-Effectively managed 4 teams and 4 projects: ☛Central follow up Team: Built and lead a 60 member team with 3 FS and 3 TL to follow up on orders. And to help Fops/Finance/VM wherever required ☛New City Team: Handling L1, L2 and call de team (In-house) for all the new city launches for a 30 day period to provide best in class service. (Team size:43, 2TL and 3 FS) ☛DE sourcing Team: Helping city SNO teams with hiring from the leads received. (Team size:30, 1TL and 1 FS) ☛DE ticketing Team: Solving the tickets raised by DE, post-delivery. (Team size:10, 1TL) ☛Projects: Pre-order, pop, lab, rash driving, TBC bulk order, CNR Flow, Bulk order (other projects handled before

Trivia: Elimination of online e-commerce fraud and ensure that every eCommerce transaction is trusted, safe and protected.- Worked with different stakeholders to detect and prevent buyer abuse, seller abuse, DE abuse, FC abuse-Suggestion for PDP change: Suggested changes got approved and implemented-Trained the new hires and other stakeholders on different process handled by TRMS-Aligned the work to investigators based on individual skill set to manage the increased flow of queues during peak seasons intending to eliminate OT’s

Hyderabad Area, India

-Responsible for planning, testing, scheduling, coordination, execution, monitoring, billing, insuring VTS project -Involved in 30C project - mobile based solution to update booking details (mini docket entry) along with booking docket image

Pgdm, Marketing & Operations Management

Be, Electronics And Communication

CISCO CERTIFIED NETWORK ASSOCIATE WITH 98.2% (ID NO: CSCO11671078) GOT TRAINED IN SQL/PLSQL.