Arjun Ck Email & Phone Number

United Arab Emirates

Bengaluru, Karnataka, India

*Respond, Manage, resolve customer queries and issue sent via a ticketing system (Uniview CRM Tool).*Handling all the product ERP related queries/task and provides support to all PAN India city team via calls/emails/tickets.*Analyzing and comparing the competitive product to identify the functionality, gaps, feature difference, opportunities for improving the product.*Conducting a meeting with clients for any escalations related to ERP product and collecting… Show more *Respond, Manage, resolve customer queries and issue sent via a ticketing system (Uniview CRM Tool).*Handling all the product ERP related queries/task and provides support to all PAN India city team via calls/emails/tickets.*Analyzing and comparing the competitive product to identify the functionality, gaps, feature difference, opportunities for improving the product.*Conducting a meeting with clients for any escalations related to ERP product and collecting requirements/suggestions.*Recording & maintaining all the product enhancement request/requirements/ bugs and sharing to tech team.*Provides end to end support to internal teamregarding the ERP issues like Billing, payments, meter recharge, vendor management, feature settings/activation, other integrations.*Maintained average 48 hours TAT for ticket resolution and worked closely with tech team, support, finance team for faster resolution.*To add/ verify bank account details for each client account from the backend with respective city manager approval.*Preparing monthly payment cases analysis report to reduce the count and understand the flow. Show less

Bengaluru, Karnataka, India

*Accounts Receivable- Process and distribute more than 300 monthly invoices in SAP for Europe/US/Asia Region clients.*Identified, researched and resolved billing variances to maintain system accuracy and quality.*Creating /Posting/ Downloading invoice and credit notes in SAP.*Reconciliation of client accounts and checking the invoice over delivered or Underdelivered based on the Campaign contract form.*Creating new Customer account setup/ customer update request using the power… Show more *Accounts Receivable- Process and distribute more than 300 monthly invoices in SAP for Europe/US/Asia Region clients.*Identified, researched and resolved billing variances to maintain system accuracy and quality.*Creating /Posting/ Downloading invoice and credit notes in SAP.*Reconciliation of client accounts and checking the invoice over delivered or Underdelivered based on the Campaign contract form.*Creating new Customer account setup/ customer update request using the power app.*Preparing AR reports in excel and sending to the management and also presenting the process volume report with PPT in Weekly Opco calls.*Recording all the clients necessary information like VAT number, Contract form, Material code, Tax classification, WBS elements, Po numbers in share drive.*Uploading invoices in different clients Supplier portal name as Ariba SAP, Tungsten, Coupa, Jira, Astro etc and also worked closely with multiple teams to maintain quality service and exceptional care.*Manage and resolve International clients Invoicing/accounts related queries and took corrective action via email.*Monthlly GL account Reconciliation and auditing client accounts and agreements. Show less

Bengaluru, Karnataka, India

*Respond, Manage, resolve Client queries and issue sent via a ticketing system ( Zoho CRM Tool), calls, emails, chats.*Conducting software ERP training sessions and webinars to the clients via online/Offline.*Prepare an ERP deployment plan with time and resource involved to complete the onboarding process as per the plan and worked for customer retention & product lead generation.*Acting as the First point of contact throughout the deployment of Product and on ERP… Show more *Respond, Manage, resolve Client queries and issue sent via a ticketing system ( Zoho CRM Tool), calls, emails, chats.*Conducting software ERP training sessions and webinars to the clients via online/Offline.*Prepare an ERP deployment plan with time and resource involved to complete the onboarding process as per the plan and worked for customer retention & product lead generation.*Acting as the First point of contact throughout the deployment of Product and on ERP implementation.*Regular interaction with product team on product growth, enhancements and improving the customer success rate.*100% successful deployment of SAAS product to the client and accurate CRM entries on daily basis.*Maintaining a strong and ongoing relationship with clients, admins and mediate between customer and the organizations & customer feedback went up to 85%.*Testing ADDA software and report bug issues to the internal tech team and providing the product enhancement suggestions. Show less

Master Of Business Administration - Mba

Bachelor Of Commerce - Bcom

Hsc, Commerce, 89%

Sslc, General Studies, 80%