Arjun Dewan Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Create a friendly environment to facilitate high member satisfaction.Plan and launch community initiatives to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events, and managing communications within the space and through digital vehicles.Seek out information about the business and personal objectives of tenant organizations and their individual members.Foster a sense of inclusivity where fresh ideas are welcome.Oversee new member onboarding and member moves out of the space.Events planning and execution.Future members: Lead generation and sales-related events.Present our community professionally.With your team, oversee the event itself, from catering to a smooth event check-in process to cleanupBusiness development.With the owners, be responsible for setting and achieving sales objectives, occupancy rates, and pricingConduct tours for prospective members.Engage with the local community by attending relevant events they are hosting.Maintain a positive relationship with key vendors and our landlord.Manage all building operations to the satisfaction of members.Keep members aware of facilities issues that may impact them.Utilize a variety of coworking software applications to manage the space and membership.Make recommendations to the owners about new features or perks that will entice members.Be aware of local laws and regulations as they pertain to member safety and emergency preparednessPersonnel management.Conduct regular meetings with the entire team to ensure members are aligned on key initiatives and performance goals.Hold weekly one-on-one meetings with each team member to review the status of individual tasks and goals.Lead regular performance reviews of team members.Share perspectives on the team with ownership.

Mumbai, Maharashtra, India

Translating Company's objective in the allocated regions/properties.Ensure strict compliance with the brands & standards.Perform Root Cause Analysis to eradicate quality-related issues.Mentor, Motivate and Develop the staff at assigned hotels to achieve service excellence. Supervising a cluster of hotel properties/a region.Increase hotel reputation, thereby, increasing returning guests.Ensure that the highest standards of quality, cleanliness, maintenance and safety are practiced in all departments of the hotels.Ensure compliance of Standard Operating Procedures at multiple partner properties assigned. Perform daily quality audits and quality assurance exercises at properties.Conduct follow-up with staff to ensure that high standards of quality are maintained consistently.Liaison between the company and Hotel Partners for all support/communications from both parties.Identify key issues and analyze, develop and implement solutions to improve quality at properties.Take corrective AND preventive action measures to ensure issues are not repeated at properties.Manage guest service recovery activities by resolving issues in a timely and efficient manner to ensure complete guest satisfaction.Coordination/follow-up with Hotel partners for support with timely issue resolution.Motivate and develop staff to ensure excellence in quality, service and promote teamwork.Ensure quality guest service by imparting skill-based operational training and adherence of standards by following SOPs.

Pune, Maharashtra, India

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow. Calm, efficient and the ability to work well under pressureExcellent leadership skills and exceptional communication skillsA passion for delivering exceptional levels of guest servicePossesss strong commercial acumen, with experience in increasing profitability in a tight market sectorExperience in managing budgets, revenue proposals and forecasting results in a similar sized property. Occupy the hotel lobby and other public areas, particularly at busy timesEngage Guests in conversation and provide general assistanceManage, record, and resolve promptly all Guest complaintsMeet and greet VIP Guests and major corporate clients upon arrivalCoordinate the services and special facilities provided to long-stay GuestsUnderstand all credit procedures and ensure they are appliedStay current with all hotel products, services, policies and emergency proceduresMonitor Guest satisfaction reports and implement actions to improve resultsHandle, record and follow through with management issues or emergencies that ariseConduct any Health and Safety procedures, if required, including fire walks, food safety investigations.

Mumbai, Maharashtra, India

Liaise with different departments for smooth and coordinated work.Should ensure that the team members are adhering to the Human Resource policies.Personally welcome and escort all hotel guests.Authorize courtesies for all VIP’sMaintaining guest profile and updating the same on regular basisEnsure to interact with the guests & enable the team to understand guest requirements.Responsible for maintaining high level of room sales, by up-selling.Adhere to Sahara guidelines for all the financial related proceduresEnsure maximum room occupancy within agreed overbooking policy.Ensure to balance the accounts on a daily basis.Adhere to the Standard Operating policies & Procedures.Check outstanding of in-house guests on a daily basis.To check whether the following records are kept in order and up to date:“C” formsReception / Information Log BookEnsure that the luggage of incoming and outgoing guests is handled quickly and efficiently.Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.Check the grooming and hygiene of the team.Ensure all VIP room inspection in coordination with House Keeping Department.Ensure that newspapers and parcels are delivered in the rooms without delay.To be readily available at all times to deal with problems or complaints.Ensure effective and speedy check-in & check-out facilities.Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.Ensure that the entrance is easily accessible to cars and taxis at all times.Conduct briefing for concierge and Front Office Assistants.Log security incidents and accidents in accordance with hotel requirementCommunicates with FOM all information likely to be interest to them.Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.

Mumbai, Maharashtra, India

Achieving growth and hitting sales targets by successfully managing the sales team. Managing bookings and charters on a daily basis.Rostering staff offshore and onshore.Maintaining client accounts that include dispatching invoices and payments on a regular basis. Meet with prospective clients by initialising meeting including boat show rounds.Maintaining quality service by taking and tracking regular feedback from clients.

Mumbai, Maharashtra, India

Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.

Mumbai, Maharashtra, India

Handling bookings and charters on a daily basis.Rostering staff offshore and onshore.Maintaining client accounts that include dispatching invoices and payments on a regular basis. Meet with prospective clients by initialising meeting including boat show rounds.Maintaining quality service by taking and tracking regular feedback from clients. Designing and implementing a strategic sales plan that expands company’s customer base and ensure it’s strong presence.

Wellington, New Zealand

Supervising and managing daily hotel operations as the Manager on duty. Overlooking all Front Office related activities. Assisting the Front Office Manager in operational issues, guest related concerns and queries, controlling and maintaining standards as put forward by the company.

Mumbai Area, India

Responsible for all front office and guest servicesDaily functions as check-in/out, currency exchange & various pertaining to guest requirementsAcquired on-hand working experience with Fidelio & Opera Property Management software

Mumbai, Maharashtra, India

Acquired on-hand experience and training in front-office operationsDeveloped interaction skills with guestsAble to use local city knowledge to perform Concierge dutiesAirport representation and group-handling dutiesIntroduce hotel sister-concern to guests for tour and city-travel promotion

Management Trainee in all hotel departments with special emphasis on Front - Office operations. Working experience obtained on HotSys computer program

Banquet Assistant. - Assisting in Banquet preparations. Setting up and winding-up of Service.

Hospitality Management, Advance Diploma In Hotel Management, B+

Spanish Language And Literature, Level 2

Activities and Societies: Attained Level 2 in Grammar & Literatures Attained Level 2 in Spanish Language

Bachelor’S Degree, Hospitality Administration/Management, C+

Activities and Societies: Assisted in Kohinoor Institute for banquet preparations and Service on several occasions during the course..