* Answered inquiries from policyholders and processed there policy under German insurance policy regulations.* Daily follow up on policy that are having a service level agreement below 0 to -1.* Consistently delivered outstanding service without compliance issues and quality.* Collected knowledge of German Judicial documents to easily process policies from agents or Brokers.* Maintaining records of all wrapped of policy cases for future reference.* Regularly collecting policy updates to safe guard customers data and threats. Always finding the best way to do things faster and better in order to meet metrics.* Examining each and every checkpoints from the policy to avoid quality related issues.