Accountable for recreating, animating and reviewing all deliverables submitted by the team and ensuring adherence to standards specified by the client.Instrumental in training new team members along with mentoring and monitoring team’s performance.Key role in identifying and recommending processes / procedures and workflow improvements and support the team in achieving customer satisfaction targets.Responsible for analyzing root causes for dissatisfaction and design solutions to address the same by ensuring actions are completed on time.Key role in recommending solutions addressing / exceeding customers’ requirements and expectations.Instrumental in developing quality deliverable strategies by identifying gaps and implementing reporting processes in order to deliver on time with quality output.Responsible for recreating and animating Localization projects the same by ensuring actions are completed on time.