Arjun Jayan Email & Phone Number

Bengaluru, Karnataka, India

• Managed inbound and outbound calls and chats from Amazon employees, addressing HR-related inquiries.
• Logged all contacts and queries into the shared service case management system for tracking and resolution.
• Provided clear and accurate responses to inquiries about HR policies, benefits, attendance, and payroll deductions.

Bengaluru, Karnataka, India

• Conducted daily quality control assessments on 1500+ user-generated advertisements, ensuring compliance with policies and regulations.
• Identified abuse trends and maintained a precision rate of 97% in evaluating 1950 ads daily.
• Utilized VLOOKUP function to increase productivity and resolved an average of 20 errors per day.

Delhi, India

• Ensured compliance with local policies and regulations in the Indian market, resulting in increased user satisfaction.
• Managed user complaints and reports as part of an ONCALL team, maintaining community safety with a 95% resolution rate.
• Identified abuse trends and worked on international issues like freedom of expression and misinformation.

Bachelor'S Degree, Computer Science, 6.7

Education record