Setting the machines according to the parameters of the production orders.Completing proper production.Technical documentation.Carrying out minor repairs or reporting the need for repairs.Proper technical condition in accordance with health and safety regulations.Cooperation with technicians.

• Technical lead should be flexible enough and be adaptable to the changing and varied work settings.• Fulfilling all the commitments by timely delivering the deliverable.• Constantly motivate and encourage team to give their best, especially during the time when they pressured with high target.• Share the success and failures with the team.• Take up all responsibility of the projects.

• Responded to 100 + emails a day: solving any issues, assiting clients with any questions, processing refunds and o ering personalized responses• Worked on team projects for new products and services avaliable to clients• Wrote weekly and monthly reports on customer interactions• Maintained and organized the online customer account database• Provided information on product, shipping and service questions

• Consistently met my short and long-term targets.• Handled customer complaints with empathy and composure.• Proactively participated in meetings and helped create new practices. • Helped management to identify work ow issues and nd solutions.