Arjun Krishna Email & Phone Number

Dubai, Ae

United Arab Emirates

●Responding to Inquiries: Addressing customer questions and concerns through various channels, including phone calls, emails, live chat, and social media.●Resolving Complaints: Handling and resolving customer complaints in a timely and effective manner, ensuring the customer feels heard and valued.●Managing Records: Keeping accurate records of customer interactions and transactions, noting any inquiries, complaints, and actions taken.●Providing Information: Offering detailed information about products and services, including usage instructions, terms and conditions, and policy details.●Building Relationships: Developing strong relationships with customers to foster loyalty and repeat business.●Handling Returns and Exchanges: Managing returns, exchanges, and refunds in accordance with company policies.●Collaboration: Working closely with other departments such as sales, marketing, and technical support to address complex customer issues.●Proactive Engagement: Reaching out to customers proactively to offer assistance, gather feedback, or inform them about new products and services.●Meeting Targets: Achieving individual and team performance metrics, such as customer satisfaction scores and response time benchmarks.●Training and Development: Continuously improving knowledge of the company's products and services, and staying updated on industry trends and best practices.

India

Associate claims consultant / asset manager