Head Of Operations
Grew HRTech startup to scores of client groups. Set strategic direction, was Voice of the Customer, did competitive analysis, and customer discovery. Influenced business model iterations and pivotsOwned customer lifecycle post quoting (contracting - Onboarding - installation - training - renewal). Handled all buyer / CXO, HR and Accounting relationships: Account management cradle-to-grave. Implemented all internal processes for operations and customer service.Owned insurance carrier and 3rd party relationships (direct carriers, general agencies, trusts, data warehouses, middleware providers, etc.)