• Investigation and resolving of pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the problem • E-mail and phone communication to support sales service provided to customers• Advise and support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction• Delivery of a positive customer experience, to solve situations when orders do not meet the customers' expectations• Enhancing the value of the positive customer experience through the knowledge, information and advice given• Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day• Use my own initiative to find innovative solutions for unusual or problematic situations regarding the customer’s order to ensure the best experience with Dell

• Develop a detailed project plan to track progress• Coordinate internal resources and third parties/vendors • Ensure that all products are delivered on-time• Ensure resource availability and allocation• Report and escalate to management as needed• Manage the relationship with the client and all stakeholders• Establish and maintain relationships with third parties/vendors• Create and maintain comprehensive project documentation