Arjun Kumar, M.S. Email & Phone Number

*HIRING* Please send your resume and Braze Job link to arjun.kumar@braze.com BEFORE applyingA dynamic, motivated Sr. Customer Success Manager highly regarded to establishing partnerships, generating revenue, and leading impactful enterprise initiatives with a strong focus on elevating client service delivery quality. Dedicated leader with a proven history of building and motivating high-performing cross-functional teams that exceed quotas and surpass expectations; increasing client retention rates by rapidly identifying unique customer needs and establishing rapport. Out-of-the-box thinker who is organized with a keen eye for detail and demonstrated ability to prioritize and manage multiple projects simultaneously; leveraging strong communication skills to foster long-lasting relationships with colleagues, clients, and stakeholders while thriving in fast-paced, collaborative, and diverse environments. CORE SKILLS:- Experience building out new programs and initiatives within an ever-evolving organization- Strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers- Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions- Highly data-driven with a commitment to the following processSKILLS:Business Consulting, Project Management, Sales Process, Retail, Forecasting, Relationship Management, Customer Service, Account/Vendor Management, Data Analysis Reporting, Cross-functional leadership, New Hire Training