Arjun Kumar, M.S. Email & Phone Number

San Francisco Bay Area

United States

- Built, managed, and grew relationships with customers by system integration and driving subsequent adoption and engagement of the Paper Platform among administrators, students, and teachers.- Partnered with customers to develop strategic success plans aligned with their goals and objectives, and provided guidance and support throughout the customer journey.- Conducted regular onsite and remote meetings with customers to assess their needs, offer solutions, and build strong, long-lasting relationships.- Developed a deep understanding of the Paper Platform's features and benefits, and leveraged this knowledge to articulate the platform's value to customers and drive adoption.- Monitored and analyzed key metrics related to customer engagement and usage, and collaborated with cross-functional teams (Customer Marketing, Account Management, Customer Onboarding, Product, and Engineering) to improve customer outcomes and drive business growth.- Offered proactive and strategic recommendations to customers based on their usage and performance data, and worked with them to implement solutions that delivered measurable results.- Conducted regular account reviews and provided data-driven insights and recommendations to customers, leveraging customer success best practices and industry trends.- Served as the primary customer advocate within the company, and liaised with the Product and Engineering teams to ensure that customer feedback was incorporated into product roadmap planning.- Prioritized successful business outcomes, conducted regular check-ins, amplified customer feedback, and collaborated cross-functionally to remove roadblocks and improve customer journey KPIs.

Los Angeles, California, United States

Responsibilities:- Managed 17 of largest accounts (corporate and franchise) in Southern California worth a combined (approx) $43 million in annual revenue- Ensure customers (franchisee) are maximizing their return on investment by owning the customer’s on-boarding, adoption, satisfaction and advocacy across a portfolio of customers- Work closely with Sales Enablement, Marketing, Senior Executives, Product and Legal to ensure programs, campaigns and procedures are optimized to drive sales- Meeting and exceeding quota expectations for securing new and renewed service revenue on a consistent, sustained basis, as defined by the Director of Sales.Identified opportunities on a daily basis to increase revenue with existing stores- Conducted P&L financial reviews with store operators on a monthly basis- Delivering regular and ad-hoc reporting on KPI’s, providing insight into revenue-generating initiatives- Proactively identify up-sell opportunities and grow revenue- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs- Continuously educated peers, store operators and employees on software & hardware updates (POS, Handhelds, ordering/forecasting programs, 7Rewards app)- Maintain a strong level of proficiency in all products, including the target buyer, product positioning, major benefits, and features, as well as the skills to communicate those benefits to franchisees- Prioritized top to bottom performing franchisees and provided on-going coaching to improve store performanceKey Accomplishments:- Received Servant Leadership award – March 2015- Q1 2017 (Jan - Mar) Fresh Food winner – increased subgroup average per store day (APSD) by 7%- Increased 7-11Private Brand orders/sales from 22% to 87.5% - Jul – Oct 2017- Achieved company goal of 10% 7Rewards app new customer scans within first 2 mo. of new app platform launch

Masters In Science, Applied Psychology, A

-International internship experience -Treasurer of USC’s Student Psychiatry Association -Experience in strategic and tactical decision.

Bachelor'S Degree, Biology/Biological Sciences, General

Activities and Societies: Team Leadership: Captain/Lead Dancer of national award-winning, UCI Bollywood team 2013-14. Captain of UCI.