Business Analyst
Understanding the software/applications and its functionalities for a personalized explanation of the same to the existing clients or users.Handling customers' pre-sales and post-sales queries over various communication mediums like calls/emails/ skype/helpdesk/ social networking sites.Assigning the technical queries of clients to the technical departments.Preparing full User guide of the products for customers in written and video format as well.Attending international as well… Show more Understanding the software/applications and its functionalities for a personalized explanation of the same to the existing clients or users.Handling customers' pre-sales and post-sales queries over various communication mediums like calls/emails/ skype/helpdesk/ social networking sites.Assigning the technical queries of clients to the technical departments.Preparing full User guide of the products for customers in written and video format as well.Attending international as well domestic seminars and conferences regarding the promotion of the products with the presentation.Market research of the products.Responsible for new partnerships of the organization, acting as a bridge between the client side and the organization. Show less