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Arjun L is listed as Driving Operational Excellence | Achieving KPI targets & Client Satisfaction Team Leadership| Critical Incident Management| at Concentrix, a company with 63116 employees, based in Bangalore Urban, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Arjun L.
Arjun L previously worked as Manager at Concentrix and Assistant Manager at Concentrix Daksh Services India Private Limited. Arjun L holds Bachelor'S Degree, Biotechnology from V.V Puram Science College, K.R Road, Bangalore-4.
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Experienced Operations Manager with 14 years of expertise in driving global IT Infrastructure and delivering exceptional customer service. Adept at managing high-performing teams, fostering collaboration, and achieving organizational goals in fast-paced environments.Skills Operations ManagementTeam LeadershipStrategic PlanningProcess ImprovementClient Relationship ManagementData Analysis & InsightsCustomer Experience OptimizationChange managementPerformance ManagementProject Management/AgileVendor ManagementImpactful CommunicationITIL Incident ManagementCritical Incident ManagementStakeholder ManagementTraining & DevelopmentEmployee EngagementBudgeting & ForecastingLean Six Sigma Yellow Belt CertifiedMicrosoft Office 365 ApplicationsITSM Tool - Cherwell® Service Management (CSM)Icinga Monitoring Program ToolCisco Webex Productivity ToolsProject Management Skills📋 Experience:➡️ Successfully led a global IT Operations team of 30 members, optimizing incident management, service requests, and change requests, surpassing KPI targets.➡️ Achieved a remarkable 40% increase in productivity and reduced incident resolution time by 30% through strategic process improvements.➡️ Maintained an exceptional client satisfaction rate of 98% globally for five consecutive years, establishing a strong reputation for exceptional service delivery.➡️ Revamped IVR flow through the Customer Experience Ecofriendly (CEE) initiative, resulting in a remarkable 30% enhancement in customer experience.➡️ Managed and motivated teams, implementing performance-enhancing systems and practices, garnering client accolades and achieving improved CSAT/MTTR.Let's connect and explore opportunities to drive excellence together!
Listed skills include Team Motivation, People Development, Data Analysis, Strategic Communications, and 14 others.
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A career timeline built from the work history available for this profile.
Bangalore Urban, Karnataka, India
Operations Manager - IT Infrastructure, Concentrix Daksh Services-Led a global IT Operations team of 30 members, optimizing incident management, service requests, and change requests to surpass KPI targets.-Achieved a remarkable 40% increase in productivity and reduced incident resolution time by 30% through strategic process improvements.-Maintained an.
Bangalore
Assistant Manager - Client, Motorola EMEA, -Surpassed SLAs for UK and Indian clients, ensuring 100% compliance, while managing and motivating a team of 35 employees to consistently surpass KPI targets.-Successfully reduced incident resolution time by 40%, ensuring faster response times and heightened customer satisfaction.
Bengaluru Area, India
Team Manager - Client, Motorola EMEA, Concentrix Daksh Services-Revamped IVR flow through the Customer Experience Ecofriendly (CEE) initiative, resulting in a remarkable 30% enhancement in customer experience.-Surpassed SLAs for UK and Indian clients, ensuring 100% compliance, while managing and motivating a team of 35 employees to consistently surpass KPI.
![[24]7](https://cimg.aeroleads.com/ln/logos/bc/360383f9a2cd3d0e58a69435336deccb.jpg)
Bangalore
Team Leader BPO - Operations, [24]7 AI-Led a team of 40 people responsible for meeting Service Level Agreements (SLAs) for US Banking Clients, achieving an impressive 5-7% increase in survey response rates.-Expertly reduced Average Handling Time (AHT) by 2-3 minutes through strategic volume categorization, optimizing service levels for enhanced customer.
Other employees you can reach at concentrix.com. View company contacts for 63116 employees →
Bishal Tamang
Colleague at Concentrix
Delhi, India, India
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AG
Akshay Gaikwad
Colleague at Concentrix
Pune, Maharashtra, India, India
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KG
Kajal Gupta
Colleague at Concentrix
Delhi, India, India
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GC
Gabriel Calderon
Colleague at Concentrix
Heredia, Costa Rica, Costa Rica
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ML
Maria Lardo
Colleague at Concentrix
Dublin, County Dublin, Ireland, Ireland
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JM
Jessa Marie Raynes
Colleague at Concentrix
Calabarzon, Philippines, Philippines
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BS
Betül Soruklu
Colleague at Concentrix
Gaziosmanpaşa, Istanbul, Türkiye, Turkey
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MA
Mohamed Abdelhakeem
Colleague at Concentrix
Cairo, Cairo, Egypt, Egypt
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VI
Vanessa Iannetta
Colleague at Concentrix
São Paulo, São Paulo, Brazil, Brazil
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MJ
Michael Joute Parate
Colleague at Concentrix
Delhi, India, India
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Quick answers generated from the profile data available on this page.
Arjun L works for Concentrix.
Arjun L is listed as Driving Operational Excellence | Achieving KPI targets & Client Satisfaction Team Leadership| Critical Incident Management| at Concentrix.
Arjun L is based in Bangalore Urban, Karnataka, India while working with Concentrix.
Arjun L has worked for Concentrix, Concentrix Daksh Services India Private Limited, and [24]7.
Arjun L's colleagues at Concentrix include Bishal Tamang, Akshay Gaikwad, Kajal Gupta, Gabriel Calderon, and Maria Lardo.
You can use AeroLeads to view verified contact signals for Arjun L at Concentrix, including work email, phone, and LinkedIn data when available.
Arjun L holds Bachelor'S Degree, Biotechnology from V.V Puram Science College, K.R Road, Bangalore-4.
Arjun L is listed with skills including Team Motivation, People Development, Data Analysis, Strategic Communications, Coaching, Incident Management, Service Request, and Performance Appraisal.
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